Congratulations to our 2019 CX Asia Excellence Awards Winners!
Best Brand Experience 2019
GOLD: Sunway Pyramid
SILVER: AXA Affin Life Insurance Berhad
BRONZE: Metrobank Card Corporation
HONORARY MENTION: Etiqa Insurance & Takaful
HONORARY MENTION: Hilton
Best Social Media Experience 2019
GOLD: HP Inc. CS APJ Care Center
SILVER: HP APJ Quality and Customer Assurance, Infrastructure Transformation
BRONZE: Philippine Savings Bank
HONORARY MENTION: Dell Technologies Services – Social Media Support
HONORARY MENTION: Ocean Network Express Pte Ltd
Best Contact Centre 2019
GOLD: DBS Bank
SILVER: SingTel & NCS
BRONZE: Volkswagen Group Australia
HONORARY MENTION: Advanced Contact Centre Co., Ltd
HONORARY MENTION: Maybank
Best Use of CX Technology 2019
GOLD: Ant Financial – Customer Service & Protection Department
SILVER: The Iyo Bank, Ltd.
BRONZE: Asia Miles Limited
HONORARY MENTION: AirAsia Berhad
HONORARY MENTION: Inchcape Singapore
Best Omni-Channel Experience 2019
GOLD: The 1 Central (Limited)
SILVER: Tokopedia
BRONZE: AXA Hong Kong and Macau
HONORARY MENTION: Grab Taxi (Indonesia) Co., Ltd
CX Vendor Excellence 2019
GOLD: Accenture Interactive ASEAN
SILVER: Tata Communications International
BRONZE: Freshworks
HONORARY MENTION: Everise
Best Use of Mobile 2019
GOLD: Grab Taxi (Thailand) Co., Ltd
SILVER: AsiaHawala and Comviva
BRONZE: DBS Bank (Hong Kong) Limited
HONORARY MENTION: MSIG Insurance (Hong Kong) Limited
HONORARY MENTION: OCTO by CIMB Bank Philippines
HONORARY MENTION: TrueYou
Best Customer Experience Team 2019
GOLD: RHB
SILVER: Philippines Savings Bank (PSBank)
BRONZE: DHL Express (Malaysia) Sdn Bhd
HONORARY MENTIONS: Etiqa Insurance & Takaful
HONORARY MENTIONS: UEM Sunrise Berhad
HONORARY MENTIONS: Young Living Malaysia Sdn Bhd
Best Employee Engagement 2019
GOLD: DHL Express (Malaysia) Sdn Bhd
SILVER: Celcom Axiata Berhad
BRONZE: DBS Bank
HONORARY MENTION: Philippine Savings Bank
HONORARY MENTION: United Overseas Bank
Best CX Personality 2019
WINNER: Adam Geneave, Chief Customer Happiness Officer, Air Asia
CX Rockstar: Asma Binti Muhammad Bakhtiar, Head, Customer Experience
Strategy & Transformation, Etiqa Insurance & Takaful
CX Rockstar: Eman Al Suwaidi, Senior Director – Dubai Model Centre, The General Secretariat of the Executive Council of Dubai
Best Digital Experience 2019
GOLD: Philippine Savings Bank
SILVER: AsiaHawala and Comviva
BRONZE: CIMB Bank Berhad
HONORARY MENTION: Daimler South East Asia
HONORARY MENTION: Goibibo
Best Customer Experience 2019
GOLD: Philippine Savings Bank (PSBank)
SILVER: DBS Bank
BRONZE: SingTel & NCS
HONORARY MENTION: Advanced Info. Services (AIS)
HONORARY MENTION: Celcom Axiata Berhad
HONORARY MENTION: CIMB Group Holdings Berhad
HONORARY MENTION: The Iyo Bank, Ltd.