Best Brand Experience 2019

GOLD: Sunway Pyramid

SILVER: AXA Affin Life Insurance Berhad

BRONZE: Metrobank Card Corporation

HONORARY MENTION: Etiqa Insurance & Takaful

HONORARY MENTION: Hilton

Best Social Media Experience 2019

GOLD: HP Inc. CS APJ Care Center

SILVER: HP APJ Quality and Customer Assurance, Infrastructure Transformation

BRONZE: Philippine Savings Bank

HONORARY MENTION: Dell Technologies Services – Social Media Support

HONORARY MENTION: Ocean Network Express Pte Ltd

Best Contact Centre 2019

GOLD: DBS Bank

SILVER: SingTel & NCS

BRONZE: Volkswagen Group Australia

HONORARY MENTION: Advanced Contact Centre Co., Ltd

HONORARY MENTION: Maybank

Best Use of CX Technology 2019

GOLD: Ant Financial – Customer Service & Protection Department

SILVER: The Iyo Bank, Ltd.

BRONZE: Asia Miles Limited

HONORARY MENTION: AirAsia Berhad

HONORARY MENTION: Inchcape Singapore

Best Omni-Channel Experience 2019

GOLD: The 1 Central (Limited)

SILVER: Tokopedia

BRONZE: AXA Hong Kong and Macau

HONORARY MENTION: Grab Taxi (Indonesia) Co., Ltd

CX Vendor Excellence 2019

GOLD: Accenture Interactive ASEAN

SILVER: Tata Communications International

BRONZE: Freshworks

HONORARY MENTION: Everise

Best Use of Mobile 2019

GOLD: Grab Taxi (Thailand) Co., Ltd

SILVER: AsiaHawala and Comviva

BRONZE: DBS Bank (Hong Kong) Limited

HONORARY MENTION: MSIG Insurance (Hong Kong) Limited

HONORARY MENTION: OCTO by CIMB Bank Philippines

HONORARY MENTION: TrueYou

Best Customer Experience Team 2019

GOLD: RHB

SILVER: Philippines Savings Bank (PSBank)

BRONZE: DHL Express (Malaysia) Sdn Bhd

HONORARY MENTIONS: Etiqa Insurance & Takaful

HONORARY MENTIONS: UEM Sunrise Berhad

HONORARY MENTIONS: Young Living Malaysia Sdn Bhd

Best Employee Engagement 2019

GOLD: DHL Express (Malaysia) Sdn Bhd

SILVER: Celcom Axiata Berhad

BRONZE: DBS Bank

HONORARY MENTION: Philippine Savings Bank

HONORARY MENTION: United Overseas Bank

Best CX Personality 2019

WINNER: Adam Geneave, Chief Customer Happiness Officer, Air Asia

CX Rockstar: Asma Binti Muhammad Bakhtiar, Head, Customer Experience

Strategy & Transformation, Etiqa Insurance & Takaful

CX Rockstar: Eman Al Suwaidi, Senior Director – Dubai Model Centre, The General Secretariat of the Executive Council of Dubai

Best Digital Experience 2019

GOLD: Philippine Savings Bank

SILVER: AsiaHawala and Comviva

BRONZE: CIMB Bank Berhad

HONORARY MENTION: Daimler South East Asia

HONORARY MENTION: Goibibo

Best Customer Experience 2019

GOLD: Philippine Savings Bank (PSBank)

SILVER: DBS Bank

BRONZE: SingTel & NCS

HONORARY MENTION: Advanced Info. Services (AIS)

HONORARY MENTION: Celcom Axiata Berhad

HONORARY MENTION: CIMB Group Holdings Berhad

HONORARY MENTION: The Iyo Bank, Ltd.