As our Chairperson at CX Asia Week 2019, Indosat Ooredoo's Group Head of Customer Engagement, Philip Joseph, reveals his tips for customer retention, and talks about the use of digital tools to improve CX, on this exclusive onsite interview.
At last year's CX Asia Week in Singapore, we spoke to AirAsia's Chief Customer Happiness Officer, Adam Geneave, on the hype surrounding AI in CX, and how to create meaningful macro and micro CX moments.
We spoke with Manulife's Chief Marketing & Experience Design Officer, Francesco Lagutaine, about how companies can harness digital tools to add value to customers, in this exclusive on-site video interview.
As one of our top rated discussions at CX Asia Week 2019, check out this 40-min exclusive session from our esteemed panel featuring:
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At CX Asia Week 2019, We spoke to Tajindra Pal Singh and Hendro Lim from Gojek on how to maximise the potential of cross-function collaboration in CX.