The Three Customer Service Megatrends In 2021 [Report]
The COVID-19 pandemic has elevated the importance of customer service to nurture customers, retainand increase their loyalty, and grow revenue. Customer service leaders are also accelerating modernization strategies that were already underway within their enterprises — the value of which will extend far beyond the current circumstances. This report reveals the top three customer service trends that customer service leaders must pay attention to in 2021.
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