Interviews

Past Speaker Interview: Indosat Ooredoo

Past Speaker Interview: Indosat Ooredoo

As our Chairperson at CX Asia Week 2019, Indosat Ooredoo's Group Head of Customer Engagement, Philip Joseph, reveals his tips for customer retention, and talks about the use of digital tools to improve CX, on this exclusive onsite interview.

Past Speaker Interview: AirAsia

Past Speaker Interview: AirAsia

At last year's CX Asia Week in Singapore, we spoke to AirAsia's Chief Customer Happiness Officer, Adam Geneave, on the hype surrounding AI in CX, and how to create meaningful macro and micro CX moments.

Past Speaker Interview: Manulife

Past Speaker Interview: Manulife

We spoke with Manulife's Chief Marketing & Experience Design Officer, Francesco Lagutaine, about how companies can harness digital tools to add value to customers, in this exclusive on-site video interview.

Past Speaker Interview: Gojek

Past Speaker Interview: Gojek

At CX Asia Week 2019, We spoke to Tajindra Pal Singh and Hendro Lim from Gojek on how to maximise the potential of cross-function collaboration in CX.