CX Asia 2019 - Awards Application - Best Contact Centre
This award recognises and promotes Contact Centres that utilise innovative methods, metrics and ideas to provide quality support to their customers with strong business performance. Judges will consider each submission based on the demonstrable utilization of the core and advanced principles of effective contact centre management, regardless of the size of the centre. Internal management of the Contact Centre, creative staff incentive programs and telemarketing strategies will also be taken into consideration.
- Outline your contact centre strategy for delivering service and customer excellence
- Describe effort(s) made in driving improvements across contact centre to optimise centre efficiency and ROI
- Detail initiative(s) undertaken to improve customer satisfaction with a focus on measurable outcomes
- Highlight innovative strategies undertaken with regards to people, process and technology to scale centre operations and performance
- Share your approach in enhancing agents’ engagement and performance
Please note: That all fields marked with an asterisk (*) are required.