Customer Experience in APAC Trend Report 2020

Customer Experience in APAC Trend Report 2020

This report examines how customer experience practitioners within APAC are responding to the evolving environment their brands exist in. The exclusive insights provided by a research group of APAC CX professionals will map out key localized customer engagement trends and pain points. These will be compared to the trends found in the rest of the world. CX innovators in the region will also give insight on how they are removing areas of friction in the buying journey and delighting customers.

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