Customer Experience Asia Presentation E-book

Customer Experience Asia Presentation E-book

This comprehensive, 105 page ebook contains a curated collection of some of our featured presentations at last year's CX Asia Week, exploring the latest thinking when it comes to customer experience, customer transformation, customer centricity and customer journey. Review and enjoy some of our top CX related content from 2019. E-book Includes presentations by:

  • Adam Geneave, Chief Customer Happiness Officer - AirAsia
  • Francesco Lagutaine, Chief Marketing & Experience Design Officer - Manulife
  • Chow Theng Kai, Executive Director, Head, Card Usage, Loyalty & Ecosystem Partnerships - OCBC Bank
  • Ronaldo Jose M. Puno, Vice President Business Process Automation, Robotic Process Automation, Artificial Intelligence - UnionBank of the Philippines
  • Jerome Thil, Vice President, Digital Innovation - Singapore Airlines Group

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