Articles

How To Remain Relevant In A Post-COVID-19 World

How To Remain Relevant In A Post-COVID-19 World

We are living through epoch-making times. What will the post-COVID-19 world order look like? There are three key areas to focus on: adapt, align and automate. We spoke with two CX experts, Anila Fredricks, Head of Customer Service Operations at Telstra and Adeline Tiah, Head of Marketing & Partnerships at SC Ventures what are the pandemic affects with customers.

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The CX Mandate - Top Initiatives

The CX Mandate - Top Initiatives

What initiatives are you incorporating into your CX mandate?

In our CX Asia survey we asked industry leaders what new initiatives they would be incorporating into their CX Mandate for 2019 and beyond. We explored each theme to identify the trends, challenges and highlights for the coming years in the customer experience space. This is the resulting report. We hope you enjoy it. 

If you would like to get a copy of this report sent to you directly, contact us at enquiry@iqpc.com.sg.

Humanize Customer Experience in the Digital Age

Humanize Customer Experience in the Digital Age

In this report we examine Humanizing CX. How businesses must not lose focus on the power of human elements to influence purchasing decisions but also how technology can aid the human input through tools such as empathy mapping and sentiment analysis. Download now to find out how you can create a true blended augmented approach for your future CX strategy and customer engagement.

If you would like to get a copy of this report sent to you directly, contact us at enquiry@iqpc.com.sg.