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November 19 - 22, 2024 | Singapore
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Asia's Most Prestigious, Buyer-Driven
Customer Experience Industry Awards


Celebrate a Decade of CX Excellence in Asia!

Join the industry's elite at the 10th Annual CX Asia Excellence Awards! This prestigious ceremony recognises the very best in customer experience (CX) strategies across Asia.

Shine a Light on Your Achievements
Showcase your innovative CX work and be recognised alongside the region's top performers. The Awards encompass a wide range of categories, including four exciting new additions: Best Use of Data & Customer Insights Best Use of Artificial Intelligence (AI) Best Use of Intelligent Chatbots Best Use of Marketing Technology (MarTech)

Free to Enter, Multiple Opportunities
Whether you're an organisation or an individual, participation is completely free. You can even enter multiple categories to showcase your diverse CX expertise. Remember, each category allows only one submission per entrant.

Don't miss this chance to stand out in the world of CX!

IMPORTANT DATES!
Final Submission Deadline: 7 June 2024 | Shortlisted Finalists Announced: 30 July 2024
CX Asia Excellence Awards Ceremony: 20 November 2024


Awards Brochure

The awards ceremony offers a unique chance for CX professionals to come together and celebrate their collective successes as a team. Don't miss the opportunity to elevate your CX journey and be part of a distinguished league that sets the standards for excellence. Download the brochure now and kickstart your path to CX greatness!

Download Brochure

12 CX Asia Excellence Awards Categories!

Ready to have your achievements recognised across Asia? Select the category that most accurately represents your outstanding effort!
Clicking on each category provides a detailed description to help you find the ideal match. Simply complete the submission form to submit your application today.
Best Customer Experience Best Customer Experience Best Customer Experience Team Best Customer Experience Team Best Omni-Channel Experience Best Omni-Channel Experience
Best Employee Experience Best Employee Experience Best Contact Centre Best Contact Centre Best Digital Experience Best Digital Experience
Best Use of CX Technology Best Use of CX Technology *NEW* Best Use of Data & Customer Insights *NEW* Best Use of Data & Customer Insights *NEW* Best Use of Artificial Intelligence *NEW* Best Use of Artificial Intelligence
*NEW* Best Use of Intelligent Chatbots *NEW* Best Use of Intelligent Chatbots Best Use of Mobile Best Use of Mobile *NEW* Best Use of MarTech *NEW* Best Use of MarTech

CX Asia Excellence Awards Judges

View All Judges


Network, Celebrate, and Be Recognised
at the CX Asia Excellence Awards Ceremony

An excellent opportunity to network with like-minded peers from top industry brands!

Reward your team with a fantastic experience and be the first to know the Awards Winners!

Amazing prizes to be won in our games and Best Dressed Competition in this year's Superhero theme!

Purchase Tickets


Sponsor the 10th Anniversary CX Asia Excellence Awards

Raise your brand’s awareness amongst Asia’s elite CX community

Enhance your customer relationships with invites to the awards dinner

Showcase your support for organisations within the CX community

Be a Sponsor

2023 Awards Dinner Highlights

The ever-competitive CX Asia Excellence Awards 2023 received over 300 submissions across 12 categories last year, giving our esteemed panel of judges a difficult time in evaluating all the competitive submissions and strategies! Close to 200 CX leaders joined for a night of fun, networking and celebrations, as we announced the winners of the 2023 Awards.



VIEW GALLERY

AWARDS FAQs

Q: HOW MANY APPLICATIONS CAN BE SUBMITTED BY ONE ORGANISATION?
A: You can send 1 application for each category, and a maximum 12 applications for all 12 categories. The applications for each category will be reviewed independently by our panel of judges

Q: WHERE CAN I SUBMIT MY APPLICATIONS?
A: You may access the application forms from our website: cxasia-awards.com

Q: AM I ABLE TO SUBMIT AN APPLICATION IF MY COMPANY IS A SOLUTION/TECHNOLOGY PROVIDER AND NOT A CX PRACTITIONER
A: Solution/technology/vendors are only allowed to submit their application(s) under the following conditions, where the application(s) is/are focused on how the specific technology/tool was leveraged to drive CX excellence and transformation:
1. Application(s) are submitted on behalf of their client
2. Application(s) are submitted in partnership with / together with their client
Solution/technology/vendors are not allowed to submit any application(s) as a standalone entity, and such entries will automatically be disqualified.

Q: DO WE NEED TO SUBMIT ANY ADDITIONAL DOCUMENTS?
A: All applications are via an online portal. You may submit supporting documents (graphs, charts, illustrations, videos** etc) or supporting images (photos, articles etc.) along with the application form.
**For videos, you may upload them into any videosharing websites – e.g. Youtube. Set the privacy setting to “Unlisted” so that the video is accessible to only those with the link. Include the direct link in your entry submission document. If you password-protect it, do include the access password in your document. We encourage applications that demonstrate “excellence achieved” – i.e. measurable, tangible and verifiable results that reflects the success of your CX strategy.

Q: IS THERE ANY COST INVOLVED FOR AWARDS SUBMISSION?
A: There is no cost, or prerequisite requirements to submit an application for the awards. All companies (regardless of maturity stages) who aspire to excel in their CX journey are encouraged to participate. There is only a fee involved if you would like to join us at the CX Asia Excellence Awards Dinner on 20 November 2024.

Q: WILL I RECEIVE ADVANCE NOTIFICATION OF WINNING AN AWARD BEFORE DECIDING WHETHER TO ATTEND THE CX ASIA EXCELLENCE AWARDS DINNER?
A: No, advance notifications won't be provided. Winners will ONLY be announced exclusively at the CX Asia Excellence Awards Dinner on 20 November 2024. A representative must be present for eligibility. Although being shortlisted is an achievement, it doesn't guarantee winning. Attending enhances your chances and aligns with the event's focus on networking.

Q: DO I NEED TO ATTEND THE CX ASIA EXCELLENCE AWARDS DINNER IF MY COMPANY IS SHORTLISTED, AND IS THERE A COST INVOLVED?
A: Yes, attendance is mandatory for shortlisted companies. Please see here for pricing details. To be eligible, your presence is compulsory, and it provides an opportunity to celebrate, network, and contribute to the community atmosphere of the event.

In Partnership With :

CX Network

QUESTIONS?

Contact us via email at enquiry@iqpc.com.sg.

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