CX Asia Excellence Awards
The CX Asia Excellence Awards offer a platform that will honour the highest level of achievement in customer experience (CX) across the Asian community.
Ahead of the 5th annual edition, we proudly present our past CX Asia Awards crème de la crème winners:
Application Deadline:
21 June 2019
Shortlisted Finalists Announced:
2 August 2019
The CX Asia Hall of Fame
BEST DIGITAL EXPERIENCE
2018
GOLD: Alliance Bank Malaysia Berhad
SILVER: Ministry of Manpower
BRONZE: DBS Bank Ltd
2017
GOLD: CIMB
SILVER: Mahindra Comviva and Econet
Wireless
BRONZE: DBS Bank Ltd
2016
GOLD: ZALORA
SILVER: DBS Bank Hong Kong
SILVER: DBS Bank Singapore
BRONZE: Dialog Axiata PLC
BEST USE OF CX TECHNOLOGY
2018
GOLD: AXA Hong Kong
SILVER: Tenaga Nasional Berhad
BRONZE: Hyperlab
2017
GOLD: Hong Leong Bank Berhad
SILVER: Singtel
BRONZE: Volkswagen Group Australia
2016
GOLD: Singtel
SILVER: EdgeVerve Systems Limited (an Infosys company)
BRONZE: Potentiate Sdn Bhd
BRONZE: ZALORA
BEST BRAND EXPERIENCE
2018
GOLD: Maybank
SILVER: Ocean Network Express Pte Ltd
BRONZE: AXA Affin General Insurance Berhad
2017
GOLD: Siam Commercial Bank
SILVER: Himawari Life Insurance
BRONZE: Shiseido Travel Retail Asia Pacific
BEST USE OF MOBILE
2018
GOLD: Hong Kong Tourism Board
SILVER: Australia Post
BRONZE: Philippine Savings Bank
2017
GOLD: Mahindra Comviva and Econet Wireless
SILVER: DBS Bank Ltd
BRONZE: AXA Hong Kong
BEST EMPLOYEE ENGAGEMENT
2018
GOLD: DBS Bank Ltd
SILVER: HP Customer Support APJ Care Center
BRONZE: RHB Bank Berhad
2017
GOLD: SP Group
SILVER: DBS Bank Ltd
BRONZE: OCBC Bank - Business Banking Commercial Service Centre
2016
GOLD: DBS Bank Singapore
SILVER: Singtel
BRONZE: Measat Broadcast Network Systems Sdn Bhd
BEST CUSTOMER EXPERIENCE AWARD
2018
GOLD: Orchard Turn Developments Pte Ltd
SILVER: Philippine Savings Bank
BRONZE: Ministry of Manpower
2017
GOLD: DBS Bank Ltd
SILVER: Central Provident Fund Board
BRONZE: Philippine Savings Bank
2016
GOLD: OCBC Bank
GOLD: Singtel
SILVER: Singapore Post Limited
BRONZE: Philippine Savings Bank
CX VENDOR EXCELLENCE
2018
GOLD: Accenture Interactive Singapore
SILVER: SPARC International Pte Ltd
BRONZE: Tech Mahindra Business Process Services
2017
GOLD: DSI Academy
SILVER: Accenture Interactive
BRONZE: Jirnexu
BRONZE: Terragni Consulting
BEST OMNI-CHANNEL EXPERIENCE
2018
GOLD: Alliance Bank Malaysia Berhad
SILVER: Maybank
BRONZE: Concentrix
2017
GOLD: SingTel
SILVER: Sino Club
BRONZE: DBS Bank Ltd
BEST SOCIAL MEDIA STRATEGY
2018
GOLD: Celcom Axiata Berhad
SILVER: HP Customer Support APJ Care Center
BRONZE: Philippine Savings Bank
2017
GOLD: HP Customer Support APJ Care Center
SILVER: Maybank
BRONZE: DBS Bank Ltd
2016
GOLD: HP Customer Support APJ Contact Center
SILVER: DBS Bank Singapore
BRONZE: Dell Technologies
BEST CONTACT CENTRE
2018
GOLD: HP Customer Support APJ Care Center
SILVER: DBS Bank Ltd
BRONZE: Celcom Axiata Berhad
2017
GOLD: Singtel
SILVER: DBS Bank Ltd
BRONZE: Maybank
2016
GOLD: Singtel
SILVER: DBS Bank Hong Kong
SILVER: DBS Bank Singapore
BEST CUSTOMER SERVICE TEAM
2018
GOLD: Ministry of Manpower
SILVER: Philippine Savings Bank
BRONZE: Intuit Singapore
2017
GOLD: Orchard Turn Developments Pte Ltd
SILVER: Singtel
BRONZE: Philippine Savings Bank
2016
GOLD: Orchard Turn Developments Pte Ltd
SILVER: Marina Bay Sands Pte Ltd
BRONZE: OCBC Bank
BEST CX PERSONALITY
2018
WINNER: Mary Felicia Sim, Orchard Turn Developments Pte Ltd
2017
Winner: Dr. Yew Ker Ling, SingTel Group