BEST DIGITAL EXPERIENCE

2018

GOLD: Alliance Bank Malaysia Berhad

SILVER: Ministry of Manpower

BRONZE: DBS Bank Ltd

2017

GOLD: CIMB

SILVER: Mahindra Comviva and Econet

Wireless

BRONZE: DBS Bank Ltd

2016

GOLD: ZALORA

SILVER: DBS Bank Hong Kong

SILVER: DBS Bank Singapore

BRONZE: Dialog Axiata PLC

BEST USE OF CX TECHNOLOGY

2018

GOLD: AXA Hong Kong

SILVER: Tenaga Nasional Berhad

BRONZE: Hyperlab

2017

GOLD: Hong Leong Bank Berhad

SILVER: Singtel

BRONZE: Volkswagen Group Australia

2016

GOLD: Singtel

SILVER: EdgeVerve Systems Limited (an Infosys company)

BRONZE: Potentiate Sdn Bhd

BRONZE: ZALORA

BEST BRAND EXPERIENCE

2018

GOLD: Maybank

SILVER: Ocean Network Express Pte Ltd

BRONZE: AXA Affin General Insurance Berhad

2017

GOLD: Siam Commercial Bank

SILVER: Himawari Life Insurance

BRONZE: Shiseido Travel Retail Asia Pacific

BEST USE OF MOBILE

2018

GOLD: Hong Kong Tourism Board

SILVER: Australia Post

BRONZE: Philippine Savings Bank

2017

GOLD: Mahindra Comviva and Econet Wireless

SILVER: DBS Bank Ltd

BRONZE: AXA Hong Kong

BEST EMPLOYEE ENGAGEMENT

2018

GOLD: DBS Bank Ltd

SILVER: HP Customer Support APJ Care Center

BRONZE: RHB Bank Berhad

2017

GOLD: SP Group

SILVER: DBS Bank Ltd

BRONZE: OCBC Bank - Business Banking Commercial Service Centre

2016

GOLD: DBS Bank Singapore

SILVER: Singtel

BRONZE: Measat Broadcast Network Systems Sdn Bhd

BEST CUSTOMER EXPERIENCE AWARD

2018

GOLD: Orchard Turn Developments Pte Ltd

SILVER: Philippine Savings Bank

BRONZE: Ministry of Manpower

2017

GOLD: DBS Bank Ltd

SILVER: Central Provident Fund Board

BRONZE: Philippine Savings Bank

2016

GOLD: OCBC Bank

GOLD: Singtel

SILVER: Singapore Post Limited

BRONZE: Philippine Savings Bank

CX VENDOR EXCELLENCE

2018

GOLD: Accenture Interactive Singapore

SILVER: SPARC International Pte Ltd

BRONZE: Tech Mahindra Business Process Services

2017

GOLD: DSI Academy

SILVER: Accenture Interactive

BRONZE: Jirnexu

BRONZE: Terragni Consulting

BEST OMNI-CHANNEL EXPERIENCE

2018

GOLD: Alliance Bank Malaysia Berhad

SILVER: Maybank

BRONZE: Concentrix

2017

GOLD: SingTel

SILVER: Sino Club

BRONZE: DBS Bank Ltd

BEST SOCIAL MEDIA STRATEGY

2018

GOLD: Celcom Axiata Berhad

SILVER: HP Customer Support APJ Care Center

BRONZE: Philippine Savings Bank

2017

GOLD: HP Customer Support APJ Care Center

SILVER: Maybank

BRONZE: DBS Bank Ltd

2016

GOLD: HP Customer Support APJ Contact Center

SILVER: DBS Bank Singapore

BRONZE: Dell Technologies

BEST CONTACT CENTRE

2018

GOLD: HP Customer Support APJ Care Center

SILVER: DBS Bank Ltd

BRONZE: Celcom Axiata Berhad

2017

GOLD: Singtel

SILVER: DBS Bank Ltd

BRONZE: Maybank

2016

GOLD: Singtel

SILVER: DBS Bank Hong Kong

SILVER: DBS Bank Singapore

BEST CUSTOMER SERVICE TEAM

2018

GOLD: Ministry of Manpower

SILVER: Philippine Savings Bank

BRONZE: Intuit Singapore

2017

GOLD: Orchard Turn Developments Pte Ltd

SILVER: Singtel

BRONZE: Philippine Savings Bank

2016

GOLD: Orchard Turn Developments Pte Ltd

SILVER: Marina Bay Sands Pte Ltd

BRONZE: OCBC Bank

BEST CX PERSONALITY

2018

WINNER: Mary Felicia Sim, Orchard Turn Developments Pte Ltd

2017

Winner: Dr. Yew Ker Ling, SingTel Group