CX Asia Excellence Awards
The CX Asia Excellence Awards offer a platform that will honour the highest level of achievement in customer experience (CX) across the Asian community.
Ahead of the 5th annual edition, we proudly present our a sample of our past CX Asia Awards crème de la crème winners:
Application Deadline:
21 June 2019
Shortlisted Finalists Announced:
2 August 2019
The CX Asia Hall of Fame
BEST DIGITAL EXPERIENCE
2018
GOLD: Alliance Bank Malaysia Berhad
SILVER: Ministry of Manpower
BRONZE: DBS Bank Ltd
2017
GOLD: CIMB
SILVER: Mahindra Comviva and Econet
Wireless
BRONZE: DBS Bank Ltd
2016
GOLD: ZALORA
SILVER: DBS Bank Hong Kong
SILVER: DBS Bank Singapore
BRONZE: Dialog Axiata PLC
BEST USE OF CX TECHNOLOGYE
2018
GOLD: AXA Hong Kong
SILVER: Tenaga Nasional Berhad
BRONZE: Hyperlab
2017
GOLD: Hong Leong Bank Berhad
SILVER: Singtel
BRONZE: Volkswagen Group Australia
2016
GOLD: Singtel
SILVER: EdgeVerve Systems Limited (an Infosys company)
BRONZE: Potentiate Sdn Bhd
BRONZE: ZALORA
BEST BRAND EXPERIENCE
2018
GOLD: Maybank
SILVER: Ocean Network Express Pte Ltd
BRONZE: AXA Affin General Insurance Berhad
2017
GOLD: Siam Commercial Bank
SILVER: Himawari Life Insurance
BRONZE: Shiseido Travel Retail Asia Pacific
BEST USE OF MOBILE
2018
GOLD: Hong Kong Tourism Board
SILVER: Australia Post
BRONZE: Philippine Savings Bank
2017
GOLD: Mahindra Comviva and Econet Wireless
SILVER: DBS Bank Ltd
BRONZE: AXA Hong Kong
BEST EMPLOYEE ENGAGEMENT
2018
GOLD: DBS Bank Ltd
SILVER: HP Customer Support APJ Care Center
BRONZE: RHB Bank Berhad
2017
GOLD: SP Group
SILVER: DBS Bank Ltd
BRONZE: OCBC Bank - Business Banking Commercial Service Centre
2016
GOLD: DBS Bank Singapore
SILVER: Singtel
BRONZE: Measat Broadcast Network Systems Sdn Bhd
BEST CUSTOMER EXPERIENCE AWARD
2018
GOLD: Orchard Turn Developments Pte Ltd
SILVER: Philippine Savings Bank
BRONZE: Ministry of Manpower
2017
GOLD: DBS Bank Ltd
SILVER: Central Provident Fund Board
BRONZE: Philippine Savings Bank
2016
GOLD: OCBC Bank
GOLD: Singtel
SILVER: Singapore Post Limited
BRONZE: Philippine Savings Bank
CX VENDOR EXCELLENCE
2018
GOLD: Accenture Interactive Singapore
SILVER: SPARC International Pte Ltd
BRONZE: Tech Mahindra Business Process Services
2017
GOLD: DSI Academy
SILVER: Accenture Interactive
BRONZE: Jirnexu
BRONZE: Terragni Consulting
BEST OMNI-CHANNEL EXPERIENCE
2018
GOLD: Alliance Bank Malaysia Berhad
SILVER: Maybank
BRONZE: Concentrix
2017
GOLD: SingTel
SILVER: Sino Club
BRONZE: DBS Bank Ltd
BEST SOCIAL MEDIA STRATEGY
2018
GOLD: Celcom Axiata Berhad
SILVER: HP Customer Support APJ Care Center
BRONZE: Philippine Savings Bank
2017
GOLD: HP Customer Support APJ Care Center
SILVER: Maybank
BRONZE: DBS Bank Ltd
2016
GOLD: HP Customer Support APJ Contact Center
SILVER: DBS Bank Singapore
BRONZE: Dell Technologies
BEST CONTACT CENTRE
2018
GOLD: HP Customer Support APJ Care Center
SILVER: DBS Bank Ltd
BRONZE: Celcom Axiata Berhad
2017
GOLD: Singtel
SILVER: DBS Bank Ltd
BRONZE: Maybank
2016
GOLD: Singtel
SILVER: DBS Bank Hong Kong
SILVER: DBS Bank Singapore
BEST CUSTOMER SERVICE TEAM
2018
GOLD: Ministry of Manpower
SILVER: Philippine Savings Bank
BRONZE: Intuit Singapore
2017
GOLD: Orchard Turn Developments Pte Ltd
SILVER: Singtel
BRONZE: Philippine Savings Bank
2016
GOLD: Orchard Turn Developments Pte Ltd
SILVER: Marina Bay Sands Pte Ltd
BRONZE: OCBC Bank
BEST CX PERSONALITY
2018
WINNER: Mary Felicia Sim, Orchard Turn Developments Pte Ltd
2017
Winner: Dr. Yew Ker Ling, SingTel Group