Chatbot is no doubt the next most important tool in driving positive digital customer interactions. Are you looking to win in the chatbot game? This session is designed for organisations that are looking to fast-track their chatbot initiatives and increase project ROI.
· Defining scope of chatbot project and mapping out implementation timelines and targets
· Establishing key features and functionalities in chatbot design
· Fast-tracking pilot to commercialisation: Tracking progress and evaluating outcomes for improvements
· Leveraging market data and feedbacks to improve chatbot
Head of Customer Service Operations