· Understand the 4 common NPSs, and how to use each of them to drive a different business result
· Learn about the 5th NPS, which has less to do with customers, and is the key that Experience Leaders are now using to win via XM
· Rethink how to evolve your XM program to drive more action and deliver real business results
David Lambert
Experience Management (XM) Principal, Asia Pacific
Medallia