● Defining the KPIs of customer success now vs. then and how does B2B differ from B2C?
● How can B2B organisations leverage strategic investments in people, technology and process to strengthen operational agility and customer response?
● Embedding customer-centricity across the organisation and influencing the focus on customer and value
Pascal Gerard Daniel
Chief Operating Officer, Customer Quality - Asia Pacific & Japan
Head of Marketing
Head of Global Marketing in Group Enterprise
Head of Marketing + Communications New Zealand/ Australia
Tonkin + Taylor