With the dynamic evolution of customer expectations, CX leaders are redefining the customer journey with micro-segmentation, unlocking new levels of personalisation and relevance in every interaction. CX leaders are now tasked to do more with less, with the focus on aligning CX technology strategies with business strategies.

CX Asia Week 2024 is the leading platform bringing the region’s CX leaders together to decrypt CX through personalisation and micro-targeting in a data-filled world.

Agenda-at-a-Glance & Key Themes:

• Going Beyond Departures to Cater to Every Passenger Need
• Celebrating Industry Gold Standards in Customer Experience
• Delivering Seamless and Personalised Experiences
• Rethinking a Targeted Customer Journey with Micro-Segmentation
• Designing Data-Driven CX Strategies
• Customer Data, Privacy and Gen AI

Download the Agenda to get a preview of the event themes and early confirmed speakers.