Reducing churn through onboarding, loyalty, brand building and personalization

Free Online Event | October 04, 2022

 Attracting new customers and employees costs more for businesses than to retain the existing ones. The focus of all business after the pandemic is on retention of existing customers and employees, so it has become a key investment priority for customer experience leaders around the world.

With that in mind, CXN Live: Customer Retention will be focused on:

• Leverage AI to understand the vast amounts of data points available in order to personalize each interaction at every step of the journey.
• Marketing Automation: Capturing data insights and delivering personalized messages to your customers at scale
• Channel integration: ensuring interoperability between systems and channels to offer a seamless experience and transfer of information at every touchpoint 
• Personalization: unlocking the potential of customer data to deliver the right information at the right time
• Real time updates: ensuring that both agents and customers can get real time information on orders, deliveries and services
• Self-service: Provide holistic self-service that answers the majority of needs, thus saving customer time. Faster service equals instant gratification which builds customer loyalty and advocacy. 
• Predictive customer care: deploying the likes of machine learning to pre-empt customer needs at scale by actioning customer feedback and signals with speed and agility.