The leading virtual conference dedicated to CX leaders navigating the changing environment of customer insights & data analytics

 Date: 23 June, 2020
Time: 8:50 am – 12:10 pm AEST

Special Report - The State of Chatbots

Special Report - The State of Chatbots

This special report on the State of Chatbots details a customer-centric blueprint for implementing, measuring and optimizsng chatbots. Topics include:

  • 5 major chatbot mistakes
  • 3 signs of a valuable chatbot
  • Ways to align chatbots with customer intentions
  • Steps to create “omnichannel” bots
  • 3 ways chatbots impact the agent experience
  • Keys to creating more “intelligent” bots

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