The leading virtual conference dedicated to CX leaders navigating the changing environment of customer insights & data analytics

 Date: 23 June, 2020
Time: 8:50 am – 12:10 pm AEST

Combatting Covid-19’s Impact on Customer Behaviour Through Insights and Data Analytics

With government restrictions inhibiting people from interacting with one another and instilling isolation practices across society, businesses have begun to notice clear shifts in customer behaviour. Unemployment in Australia is forecasted to reach 10% in the June Quarter, and for every week quarantine restrictions stay in place, Australia is estimating a $4 billion reduction in economic activity.

With online spending increasing exponentially, businesses are taking this opportunity to invest in scaling their digital capabilities to support an increase in online transactions, communication and interactions.
Join us for the upcoming Customer Insights in the Age of Covid-19 Virtual Summit as we bring together CX leaders and learn how they plan to utilize insights gathered from data analytics to transform business models post-covid19.

Agenda at a glance

  • Conference Opening – Remarks from the Conference Chairperson 8:50 am - 9:00 am
  • Thought Leadership Session 9:00 am - 9:30 am
  • Back To Basics: Understanding How Foxtel Has Used COVID-19 Influenced Customer Insights To Address The Needs of Their Customers Whilst Maintaining Operational. 9:30 am - 10:00 am
  • Break 10:00 am - 10:30 am
  • Thought Leadership Session 10:30 am - 11:00 am
  • Utilising the Customer Insights and Data Analytics To Develop Roadmaps For Struggling Businesses That Will Help Them Adapt to Life, Post-COVID-19. 11:00 am - 11:30 am
  • Using Customer Insights To Advise RACQ On New Approaches To Customer Interactions And Response To The Reduction Of Vehicles On Queensland Roads. 11:30 am - 12:00 pm
  • Conference Closing – Remarks from the Conference Chairperson 12:00 pm - 12:10 pm




Hear from industry leading experts about how they are utilising their customers insights to address the key challenges that COVID-19 is having on their organisation.

Understanding how organisations are preparing themselves for a post-COVID-19 trading environment through developing road maps based on Customer data and insights.

Learn how to enhance your digital capabilities and what solutions are available to you, in order to accommodate a society of customers that are more inclined to interact digitally.

Experience, from insight leaders, how you can use your customer insights, data and analytics to identify investment priorities in your customers digital journey.



Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place


Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues


Step 2: Confirmation email
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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers


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