Agenda 2019

Download the Agenda

Download the Agenda

Download the 2021 agenda for the Customer Experience Exchange USA and discover exactly how this exclusive meeting of senior executives can benefit you and help to find resolutions to all your CX challenges.

Unlike any other CX event, every speaker will share their successes, as well as their lessons learned, and what they’d do differently if they had their time again.

Attend the CX USA Exchange and learn how to:

  • Create a customer-centric culture to drive competitive advantage
  • Deliver seamless omni-channel experiences to meet exponentially increasing customer expectations
  • Harness data and analytics to understand needs, behaviours, expectations and preferences, in order to deliver personalized experiences
  • Embrace digital transformation by leveraging technologies such as AI, machine learning, self-service automation
  • Connect CX with your overarching business objectives in order to measure tangible ROI