Agenda 2019

Download the 2019 agenda for the Customer Experience Exchange USA and discover exactly how this exclusive meeting of senior executives can benefit you and help to find resolutions to all your CX challenges.

Unlike any other CX event, every speaker will share their successes, as well as their lessons learned, and what they’d do differently if they had their time again.

Core themes being covered include:

• Securing more investment by learning the language of the C-Suite
• Remaining competitive by embracing a culture of process innovation excellence – breaking boundaries doesn’t always have to come from start ups
• Nailing the basics whilst innovating – learn from leaders who are navigating both
• Taking your data to the next level with analytics that your CEO will love
• Delivering hyper-relevant, personalized experiences through IA, VR, Chatbots, IoT, mobile, and more
• Purposefully engineering employee engagement and culture to drive increased loyalty (from your employees and your customers)