70+
CX Leaders in Attendance
20+
Expert Leaders on the Speaker Panel
12+
Hours of Networking
10+
Hours of Learning
The CX Exchange UK Awards will take place on the evening of the 4th December, completing the first day of the CX UK Exchange. To attend and/or nominate, please click here.
Improving dynamics between customers and company:
From overcoming negative industry connotations to turning contractors into partners, we will explore how PR and CX collaboration can both be tools for delivering customer excellence for tricky customers!
Connecting with the new generation of customers:
The times they are a ‘changing, and a purpose-driven GenZ customer will be expecting new levels of experiences. Explore how to future-proof and drive connections with employees, as well as customers
Making AI the differentiator for CX in 2024:
Creating a connected, seamless human experience:
Meet the customer where they want to be met, on their terms and at their convenience. With endless tools at our fingertips, do we have the right processes in place to deliver in both he physical and digital worlds?
Fighting for CX:
The time has come to prove our worth! From driving customer-centric strategies, to creating CX champions, to moving from product centric to audience centric strategies, 2024 will be all about ROI. Do you have the tools to demonstrate it?