Getting the World Moving After a Global Standstill

The travel and hospitality industries have adopted new processes and procedures to handle the increasing customer demands as a result of the developing global climate. 

With more interactive discussions and networking opportunities than ever before, join the Exchange where you will be able to share knowledge with cutting edge learning and discussions, and build relationships all from the comfort of your own home!

To ensure the Customer Experience Exchange for Travel & Hospitality offers the highest degree of relevancy for attendees, only senior Customer Experience Professionals responsible for CX within their organisation are invited.

Speakers Include:


With a number of highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

100% Online

In the absence of physical events and human connection, the Virtual Exchange is here to help you still meet and engage with peers

Interactive Content

Our diverse collection of roundtables, fireside chats, panel discussions and
keynote presentations are designed to expose you to an array of success
stories and case studies, and allow you to
answer the questions that matter to you most.

Virtual Meetings

The virtualisation of our one-to-one meetings with our sponsor partners will
connect you with highly recommended solution-providers to help you better achieve your objectives and drive your transformation.

Secure Your Place at the Exchange!

If you are interested in attending, please contact our Audience Development Team.


Report: Connecting 
The Customer Experience Dots

The Power Of 

The CX Exchange for Travel & Hospitality: A View From The Top

Contact Us

If you are interested in attending the CX Exchange for Travel & Hospitality, please contact

Get involved with the latest discussions around customer experience, travel and hospitality, and receive updates about the Exchange by following us across our social media channels.