EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY

Name: CX Travel and Hospitality
Start: 2024-09-09
End: 2024-09-10

[9-10 September 2024] | Hilton Syon Park, London

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Design the Future of Travel & Hospitality:
Rebuild Trust, Inspire Growth, Prioritise Positive Change

Join us as we celebrate the return of the Customer Experience Exchange for Travel and Hospitality in 2023 – an invitation-only event where CX leaders from top travel, tourism, leisure, and hospitality brands will meet in London, for 2 days of thought-provoking content, networking, and knowledge sharing.

While regaining the customer’s trust is particularly difficult in the current climate, discuss how best to aid long-term business growth by tapping into new pools of target customers.
Join experts in considering innovative strategies based around creating excellent experiences while balancing sustainability and cost considerations, with a new generation of consumers in mind, as well as the socio-economic variables that drive the emerging socially conscious customer's needs.
Hear from CX experts on new methods to optimise your human agents while investigating innovations such as AI tools, cloud solutions, omnichannel and IVR.
Take the first step to transforming your company and department culture and discover proven business models from peers in the industry. Explore how to best listen to your customers’ needs to ensure they are met.

The Customer Experience team look forward to welcoming you in September!

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Secure Your Place at the Exchange

To ensure the CX Travel & Hospitality Exchange offers the highest degree of relevancy for attendees, only senior Customer Experience Professionals responsible for CX within their organisation are invited.

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Past World-Class Speaker Panel:

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Event Recap: Explore the 2023 Agenda!

Check out the complete agenda, get to know the speakers, and start registering for sessions you won’t want to miss!

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A FIVE STAR EVENT!

“Good location, balanced program, good mix of presentations and one to one meetings.”

“Very good Exchange, really worth it and would love to participate next year, thanks for the opportunity”

“Well organised exchange with valuable insights and great networking opportunities. The level of attendees and relevance exceeded other events I’ve attended recently which made two days out of the office very worthwhile!”