Harmonizing the human element of customer experience and digital innovation
Building a CX strategy that delivers a company-wide customer-first engagement culture and a digital engagement strategy that meets the ever changing and increasing demands of the customer. The Customer Experience Exchange for Telecoms gives senior CX executives the chance to address the wide range of pressing challenges faced by telecoms enterprises across Europe. From inspiring case studies and discussions to meetings with innovative solution providers, the Exchange will provide the perfect environment for solving your most pressing concerns. Take a look at the agenda here.
The Exchange is an invitation only forum that brings together 70 of Europe's leading minds in customer experience, specifically within Telecoms. These leaders will be giving answers on how to:
- Achieve a unified omni-channel approach by integrating mobile apps, online and social channels to reflect your customer-led brand
- Instil customer-centricity into every employee (customer-facing or not) by incorporating the customer mission at the company core
- Build insight-led strategy design that leads to winning customer experiences
- Leverage AI and the latest technologies to deliver seamless, pain-free experiences
2019 featured speakers included:
Chief Customer Officer
TalkTalk
Managing Director, Small Business and Residential
Zen Internet
Vice President Customer Service
Deutsche Telekom
EVP Customer Experience & Sales
Orange
Head of 5G Programme Development
Department for Digital, Culture, Media & Sport
Head of Customer Experience, Corporate
BT
Chief Customer Officer
TalkTalk
Director of Customer Transformation
Three
Head of Transformation
Three
EVP Customer Experience
KPN
Director of Orange Incubator
Orange
Former Head of Customer Service, John Lewis and Director
Engaging Service
Head of Transformation
Three
Head of VOXI
Vodafone
Chief Consumer Officer
Telecom Egypt
Stream Lead B2B Customer Journey & NPS
Telefonica Germany
Head of Customer Experience, Transformation & Business Steering
Deutsche Telekom (Austria)
Chief Commercial Officer
giffgaff
Head of Customer Experience
TDC Business
Senior Director International Care
Vonage
Director of Channel Operations
Three
Global Director Operations
Truphone
Director, Customer Experience
Vodafone Germany
Head of Marketing Automation
A1 Telekom Austria Group
VP Enterprise, North EMEA
LivePerson
Director of Customer Operations & Service
Telefonica
VP Customer
Virgin Media Ireland
The most senior customer experience event in the european telecoms industry
This Exchange is put together by senior CX executives for CX senior executives. Through six months of in-depth research with the leading customer strategists from enterprise level fixed line providers, mobile operators, MVNOs and broadband providers in Europe we have put together a programme of chief executives and CX experts to address the leading challenges that are holding the telecoms industry back from greater customer satisfaction, higher profit margins and greater operational efficiency. We only invite decision-makers who are leading the industry's greatest CX strategies and actively making investments into their digitalisation and employee engagement efforts. Join them today to experience:
70
Delegates
30
Speakers
18+
Sessions
20
Sponsors
Who attended the 2019 CX Exchange for Telecoms?
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Telecoms report CX investments
This exclusive report created by the Customer Experience Exchange for Telecoms is a definitive guide to the top challenges, projects and biggest investment priorities shaping the 2019 strategies of Customer Experience, Services, Digital and Operation Leaders from across the telecom industries. A MUST READ!
Customer Experience Exchange for Telecoms - Post event report 2019
