The Digital Sense- Piksel
The Digital Sense Team is the Business Unit of the Piksel Group that is focused on Customer Management providing to the Telco Industry the PIKSEL DIGITAL EXPERIENCE LAYER. The Digital Experience Layer allows your company to design and implement a pure digital business on top of your legacy platforms. It secures the investment made on legacy platforms, using a rapidly deployable and cost effective pure digital offering. Designed with a microservice architecture, the DEL acts as a decoupling layer that connects all your legacy platforms with a full set of services to digital and physical channels.
Moreover, coupling the adoption of the Digital Experience Layer with the PIKSEL SELF SERVICE PLATFORM you can provide to your customer base with a complete solution that allows each of your customer to control their current service usage, review financial documents, and manage their services without the help of a call center agent. Powered by a flexible CMS, the platform enables you to deliver all the functionality your customers might need and comes with a full featured responsive web site, as well as Android and iOS native apps. Available both for B2C and B2B market segments the Self-Service Platform presents the customer with personalized offers to increase upsell, remind them of upcoming service renewals or assist with troubleshooting – all online. The Self-Service Platform has been proven to decrease the amount of call centre calls made by customers, reduce service costs and improve revenue opportunities.