2019 Agenda
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29 – 30 April 2019
Hilton Syon Park London
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Our 2019 Sponsors Include

[24]7.ai
Website: http://www.247.ai

[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24]7.ai’s technology helps companies create a personalised, predictive and effortless customer experience across all channels. The world’s largest and most recognisable brands are using intent-driven engagement from [24]7.ai to assist several... Read More

Accedian
Website: www.accedian.com

Accedian delivers exceptional end-to-end network and application performance visibility for control over the best possible user experience. This visibility empowers service providers and enterprises to embrace transformation, make the most efficient use of digital assets to realize business goals, and strengthen their competitive position. Learn more at accedian.com. Read More

ATOBI
Website: https://atobi.io/

ATOBI is an Engagement, communication and execution platform for Telco's and retailers. Human-centered design is the core of everything we do. To engage people with an APP, it must be empathetic, approachable and playful. With ATOBI your KPI’s and concepts are turned into engaging actions and success.Engage all retail and... Read More

Clarabridge
Website: www.clarabridge.com

Clarabridge helps the world’s leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered text and speech analytics, the Clarabridge experience management platform enables brands to extract actionable insights from every customer interaction in order to grow sales, ensure compliance and increase operational efficiency. Read More

Clariter
Website: www.claritergroup.com

With QALYA, Clariter proudly offers a mix of services boosting your product Technical Excellence combined with an outstanding CX and CJ.We ensure your product always achieves high visibility and reputation by building new promoters, QALYA is a unique a combination of- Professional competences intrinsic to our team of certified experts operating... Read More

Conversity
Website: www.conversity.com

Conversity are focused on helping Telecommunications companies simplify complex multichannel customer journeys through, real-time personalised, needs based recommendations, that drive customers to the right buying decisions faster.RIPPL, their intelligent guided selling platform cleverly combines key sources of customer data from CRM systems together with real-time lifestyle assessments and configured business... Read More

The Digital Sense- Piksel
Website: thedigitalsenseteam.com

The Digital Sense Team is the Business Unit of the Piksel Group that is focused on Customer Management providing to the Telco Industry the PIKSEL DIGITAL EXPERIENCE LAYER. The Digital Experience Layer allows your company to design and implement a pure digital business on top of your legacy platforms. It... Read More

Exponea
Website: exponea.com

Exponea transforms data into customer relationships. Built on top of a Customer Data Platform, Exponea’s marketing execution channels are fuelled by AI-supported decision-making. This enables the world’s top companies to deliver a personalised, omni-channel experience throughout the entire customer life cycle.Our capabilities include: Customer Data Platform, Omni-Channel Orchestration, Web Optimization... Read More

Hycom
Website: https://hycom.pl/

Hycom delivers digital change of service and sales journeys to bring tangible business value and excellent customer experiences.Clients who want to build a customer centric service and sales applications and omnichannel platforms will benefit from our partnership approach, value-oriented process, experienced people and efficient, agile delivery model. Our clients’ solutions... Read More

InMoment
Website: http://www.inmoment.com/

InMoment™ is a cloud-based customer experience (CX) intelligence platform, arming brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. InMoment’s industry-leading analytics power a full suite of Voice of Customer (VoC), Voice of Employee (VoE), Employee Engagement, and Social Reviews & Advocacy... Read More

Intent HQ
Website: www.intenthq.com

96% of Telco CMOs say they don’t give their customers a consistent, personalised experience across all channels. They are losing consumer wallet share to the 4% and the FANG companies - who deeply understand customers and treat them as individuals.Ironically, Telcos have just as much of the raw ingredients to... Read More

KPMG
Website: http://www.kpmg.com

KPMG is one of the few firms in the world that can envision and implement integrated, large-scale, global transformations both for the HR function and also in combination with other critical functions, such as finance, IT, shared services and customer care. We provide services to help your business embrace change... Read More

LivePerson
Website: http://www.liveperson.com

LivePerson is a leading provider of mobile and online messaging business solutions, enabling a meaningful connection between brands and consumers. LiveEngage, the company’s enterprise-class, AI-powered, cloud-based platform, empowers consumers to stop wasting time on hold and instead message their favourite brands, just as they do with friends and family.More than... Read More

Lynx Analytics
Website: www.lynxanalytics.com

Founded in 2010 Lynx Analytics empowers communication service providers and other data-rich enterprises to unlock social and lifestyle insights embedded in raw transactional data. Clients adopt Lynx’s software solutions to predict customer sentiments, to understand what experiences matter most to them, and to optimize operational and asset planning.  Read More

Maru/Matchbox
Website: https://marumatchbox.com/

By combining technology and human insight expertise, Maru/Matchbox offer a suite of complimentary VoC and full-service research solutions. We believe that when Voice of the Customer feedback is combined with a deeper understanding of customers – including customer panel research – that brands can really set themselves apart.We’re experts in... Read More

Quadient
Website: https://www.quadient.com/

Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization... Read More

Service Now
Website: www.servicenow.com

ServiceNow making the world of work, work better for people. Getting simple stuff completed at work can be easy, and getting complex multi step tasks accomplished can be painless. Our applications automate, predict, digitize and optimize business processes and tasks, across IT, Customer Service, Security Operations, Human Resources and more,... Read More

Staffino
Website: https://staffino.com/

Staffino ushers a new age of Customer Insight. Helping businesses to understand and manage both Customer Experience and Customer Journey, Staffino is a versatile cloud-based solution that is easy to implement and use. Gather real-time feedback directly on staff, products and/or services, our approach ensures that you capture what is... Read More

Support Robotics
Website: www.supportrobotics.com

Support Robotics provides automated and intelligent tools to simplify customer service for smartphones, routers and connected home devices, throughout their lifecycle.From onboarding to troubleshooting and more, our solutions improve the customer experience and reduce contact center pressure with more self-service and faster resolutions.Our platform is deployed in the cloud where... Read More

Tealium
Website: http://www.tealium.com

Tealium revolutionises today’s digital businesses with a universal approach to managing the ever-increasing flows of customer data – spanning web, mobile, offline and Internet of Things devices. With the power to unify customer data into a single source of truth, combined with a turnkey integration ecosystem supporting more than 1,000... Read More

Wiraya
Website: http://www.wiraya.com

Wiraya is a Managed Mobile Customer Activation software that uses data and artificial intelligence to automatically generate the optimum blend of voice, text and mobile messaging to inspire action from brands’ customers.  Wiraya generates exactly the right message, to the right people, at the right time, through mobile channels. It’s used whenever... Read More

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