CSG | Journey orchestration; own the experience, own the customer
Customers are loyal to experience, not brand. Digital giants like Amazon, Apple, Zappos and Google transformed the customer experience playing field. Using their omnichannel expertise, they deliver the swift, highly personalized, uber-relevant customer experience consumers have grown to expect. CSG Journey Orchestration integrates with your existing technology to collect customer profile and interaction data across silos and legacy systems, apply logic, business rules and decisioning criteria to determine how to engage the customer in real time with timely, personalized and relevant communications.
Read on to find the solutions this orchestration will bridge...
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