There are prescriptive and logical steps for embracing and executing real-time interactions. This whitepaper will present a capability maturity framework for real-time marketing and examples of four tactics you can take to optimize customer engagement efforts. Whether you are just getting started on real-time or looking to take your marketing to the next level, there are a series of progressive and practical steps you can embrace today to benefit from real-time customer engagement.
Following on from the key market trends highlighted by telecoms respondents in the 2020 Global State of CX research, this eBook will dive deeper into the telecoms market and provide readers with real-life examples of how three telecoms firms – Sunrise Communications, BT and Vodafone – have been working to build marketleading customer experiences for their users, strengthen customer loyalty and embolden retention levels.
The key to making a conversational AI project stick isn’t a stilted “chatbot here, chatbot there” approach. To deliver the best results and value, businesses can leverage conversational AI across an array of use cases. For example, the same platform that lets your customers talk to a virtual assistant to update their account can also help your legal team review contracts more efficiently. To create a successful enterprise AI plan, you need to know the range of problems the technology could help you solve.
This ebook provides a list (by no means exhaustive) of conversational AI use cases that can streamline processes and improve user experiences, in these five categories:
A NEW report based on original research carried out by Conversity, examining the habits of consumers when shopping for telco products and accompanying services like broadband and TV packages. We dig deep into the mindset of consumers of varying ages, demographics and income brackets, establishing what you can do as a business to support each customer in making the right purchase and nail those all-important upsell and cross-sell opportunities.
This is what you can expect to see in the report:
When it comes to shopping online, the biggest difficulty most retailers and brands face is trying to inject the personality, efficiency and brilliance of their best offering in-store, including product merchandising and advisor led guidance which has frequently taken years of time and money, into the sphere of their digital channels.
This brand new report from Conversity –Intelligent Guided Selling experts, examines why it is no longer enough for retailers and brands to try and humanize their online presence, rather why ‘being human’ and considering customer mindset is the only surefire way to ensure growth and customer loyalty.
2018 has been a big year for the Telecoms industry. Increasingly fierce competition, mergers & acquisitions and some of the largest fines ever from regulators means that delivering a consistent customer experience is now more important than ever to remain relevant in a busy market.
Focusing on The Challenge of Churn; The Digital Evolution; Insight & Analytics; this exclusive report features the thoughts of some of the industry’s biggest brands including EE, Deutsche Telecoms, eir, Three, Telefonica and many more. A must read!
This exclusive report created by the Customer Experience Exchange for Telecoms is a definitive guide to the top challenges, projects and biggest investment priorities shaping the 2019 strategies of Customer Experience, Services, Digital and Operation Leaders from across the telecom industries. A MUST READ!