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Download the 2020 agenda for the first CX Telecoms Virtual Exchange to find out more about the panel discussions, virtual roundtables and interactive plenary sessions that will be taking place.

The Exchange will be held on 6 - 7 July 2020 - 100% online.

Why should you join the 2020 CX Telecoms Virtual Exchange? 

• Discuss how to strike the right balance between digitalisation, simplification and emotional engagement
• Investigate ways to create sustained cultural change to ensure a customer-first mindset in every employee
• Explore how to drive a truly omni-channel experience, aligned across the customer journey
• Find out how to measure the truest form of customer feedback for personalised services and experiences