Harmonizing the human element of customerexperience and digital innovation
In the absence of face-to-face meetings due to the current global climate, we understand the increased need for alternative solutions to promote knowledge-sharing and relationship-building. We recognise the significant role our meetings play in fostering communities, so we are taking steps to provide continued platforms for our network to share ideas, discuss best practices and stimulate innovation during these times of uncertainty.
We are committed to bringing cutting-edge learning and quality discussions to you in the comfort of your own home!
Building a CX strategy that delivers a company-wide customer-first engagement culture and a digital engagement strategy that meets the ever changing and increasing demands of the customer. The Customer Experience Exchange for Telecoms gives senior CX executives the chance to address the wide range of pressing challenges faced by telecoms enterprises across Europe. From inspiring case studies and discussions to meetings with innovative solution providers, the Exchange will provide the perfect environment for solving your most pressing concerns. Take a look at the agenda here.
- Achieve a unified omni-channel approach by integrating mobile apps, online and social channels to reflect your customer-led brand
- Instil customer-centricity into every employee (customer-facing or not) by incorporating the customer mission at the company core
- Build insight-led strategy design that leads to winning customer experiences
- Leverage AI and the latest technologies to deliver seamless, pain-free experiences
What Can I Expect From The Exchange?
- Choose from one of our Virtual Roundtables to engage with a group of up to 10 fellow data leaders where you can discuss your greatest challenges through peer-to-peer brainstorming
- Select from our highly recommended, best-in-breed solution provider partners and fill your itinerary with consultative 1:1 meetings designed to help you address your key challenges
- Join our Keynote Sessions with interactive Q&A to hear case studies from our industry-leading speakers, with ample time to pose your questions to them
- Participate in our interactive Panel Discussions and Fireside Chats to gain invaluable industry knowledge from the comfort of your own home
2020 featured speakers include:
Vice President Customer Service
Director of Customer Transformation
Vice President Digital Transformation
Head of 5G Programme Development
Department for Digital, Culture, Media & Sport
Director of in Home Services
Head of Marketing & Strategy
Director of Orange Incubator
Head of Proposition, CRM & Loyalty
Global CXX for IoT
Head of VOXI
The Phone Coop
Head of Customer Experience, Transformation & Business Steering
Deutsche Telekom (Austria)
Customer Care Director
Head of CX Insights
Chief Consumer Officer
Senior Director International Care
SVP & Head of Experiences Practice
Head of Enterprise Sales EMEA
Director of Customer Experience
Principal, Utilities and Telco
Enterprise Sales Manager
The most senior customer experience event in the european telecoms industry
This Exchange is put together by senior CX executives for CX senior executives. Through six months of in-depth research with the leading customer strategists from enterprise level fixed line providers, mobile operators, MVNOs and broadband providers in Europe we have put together a programme of chief executives and CX experts to address the leading challenges that are holding the telecoms industry back from greater customer satisfaction, higher profit margins and greater operational efficiency. We only invite decision-makers who are leading the industry's greatest CX strategies and actively making investments into their digitalisation and employee engagement efforts. Join them today to experience:
Who attended the 2019 CX Exchange for Telecoms?
What our delegates and sponsors had to say:
‘It’s nice having the one-to-one interactions’
‘Allows us to ask tough questions’
‘Very well organised’
‘An opportunity to put our message in front of people who would normally be very difficult for us to reach’
Featured content view all
Telecoms report CX investments
This exclusive report created by the Customer Experience Exchange for Telecoms is a definitive guide to the top challenges, projects and biggest investment priorities shaping the 2019 strategies of Customer Experience, Services, Digital and Operation Leaders from across the telecom industries. A MUST READ!