Harmonizing the human element of customer experience and digital innovation

In the absence of face-to-face meetings due to the current global climate, we understand the increased need for alternative solutions to promote knowledge-sharing and relationship-building. We recognise the significant role our meetings play in fostering communities, so we are taking steps to provide continued platforms for our network to share ideas, discuss best practices and stimulate innovation during these times of uncertainty.

We are committed to bringing cutting-edge learning and quality discussions to you in the comfort of your own home!

Building a CX strategy that delivers a company-wide customer-first engagement culture and a digital engagement strategy that meets the ever changing and increasing demands of the customer. The Customer Experience Exchange for Telecoms gives senior CX executives the chance to address the wide range of pressing challenges faced by telecoms enterprises across Europe. From inspiring case studies and discussions to meetings with innovative solution providers, the Exchange will provide the perfect environment for solving your most pressing concerns. Take a look at the agenda here.

The Exchange is an invitation only forum that brings together 50 of Europe's leading minds in customer experience, specifically within Telecoms. These leaders will be giving answers on how to:

  • Achieve a unified omni-channel approach by integrating mobile apps, online and social channels to reflect your customer-led brand
  • Instil customer-centricity into every employee (customer-facing or not) by incorporating the customer mission at the company core
  • Build insight-led strategy design that leads to winning customer experiences
  • Leverage AI and the latest technologies to deliver seamless, pain-free experiences

Download the 2020 Agenda

What Can I Expect From The Exchange? 

  • Choose from one of our Virtual Roundtables to engage with a group of up to 10 fellow data leaders where you can discuss your greatest challenges through peer-to-peer brainstorming
  • Select from our highly recommended, best-in-breed solution provider partners and fill your itinerary with consultative 1:1 meetings designed to help you address your key challenges
  • Join our Keynote Sessions with interactive Q&A to hear case studies from our industry-leading speakers, with ample time to pose your questions to them
  • Participate in our interactive Panel Discussions and Fireside Chats to gain invaluable industry knowledge from the comfort of your own home


2020 featured speakers include:

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The most senior customer experience event in the european telecoms industry

This Exchange is put together by senior CX executives for CX senior executives. Through six months of in-depth research with the leading customer strategists from enterprise level fixed line providers, mobile operators, MVNOs and broadband providers in Europe we have put together a programme of chief executives and CX experts to address the leading challenges that are holding the telecoms industry back from greater customer satisfaction, higher profit margins and greater operational efficiency. We only invite decision-makers who are leading the industry's greatest CX strategies and actively making investments into their digitalisation and employee engagement efforts. Join them today to experience:









Who attended the 2019 CX Exchange for Telecoms?

Topics of discussion

Driving a proactive customer engagement strategy

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Delivering a truly customer centric experience across all channels

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Becoming digital by design but human at heart

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Emotional engagement & customer

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What our delegates and sponsors had to say:

Sponsors & Exhibitors
Media Partners