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The Future Of Customer Excellence Is Now
Innovative - Digital First - Cost Effective

CX Telecoms Exchange remains virtual for 2021!

In the absence of face-to-face meetings due to the current global climate, we understand the increased need for alternative solutions to promote knowledge-sharing and relationship-building. With the significant role our meetings play in fostering communities, we took steps in 2020 to provide an alternative platform for our network to come together, share ideas, discuss best practices and stimulate innovation during these times of uncertainty. After its success, we are delighted to welcome back the Exchange in a virtual format, bringing cutting-edge learning and quality discussions to you in the comfort of your own home!

The Customer Experience Exchange for Telecoms gives senior CX executives the chance to address the wide range of pressing challenges faced by telecoms enterprises across Europe. From inspiring case studies and roundtable discussions to meetings with innovative solution providers, the Exchange will provide the perfect environment for solving your most pressing concerns.
Take a look at the agenda here.

The Exchange is an invitation only forum that brings together 60 of Europe's leading minds in customer experience, specifically within Telecoms. These leaders will be giving answers on how to:

    • Taking Back The Reigns From Covid-19 And Evolving The Digital Processes Transformation Journey
    • Driving A Continued Successful Digital First Campaign To Optimise The Customer Experience
    • How Agile Organisations Survived Corona and Enabled Employees To Continue To Deliver Customer Excellence In Times Of Crisis
    • Delivering A Premium Customer Experience In A Cost Effective Way
    • Protecting Vulnerable Customers And Employees Through Unified Efforts By The Wider Telecoms Community

What Can I Expect From The Exchange?

    • Choose from one of our Virtual Roundtables to engage with a group of up to 10 fellow CX leaders where you can discuss your greatest challenges through peer-to-peer brainstorming
    • Select from our highly recommended, best-in-breed solution provider partners and fill your itinerary with consultative 1:1 meetings designed to help you address your key challenges
    • Join our Keynote Sessions with interactive Q&A to hear case studies from our industry-leading speakers, with ample time to pose your questions to them
    • Participate in our interactive Panel Discussions and Fireside Chats to gain invaluable industry knowledge from the comfort of your own home

Journey orchestration; Own the experience, Own the customer

A newly released report outlines the solutions this orchestration will bridge... 

Featured Speakers

Who attended the 2020 CX Exchange for Telecoms?

What our delegates and sponsors had to say:

'It’s nice having the one-to-one interactions’
Senior Customer Experience Manager, BT Corporate