- Hand selected senior executive attendance ONLY
- Industry leading and recommended solutions and services providers
- Inspiring speakers and thought leaders
In the fiercely competitive and fickle market of retail, customers are easily lost to your competition. Customer demands are constantly evolving, and disruptive technologies are here to revolutionise the retail landscape. To gain competitive advantage retailers have been managing digital transformation, seamless omnichannel experiences and embedding the Voice of the Customer into their operations and customer journey, as well as rethinking their instore experience.
The CX Exchange for Retail is the annual meeting place for the most senior names in the industry to connect with the biggest brands in retail and hear how they are transforming into customer-centric organisations. The Exchange will equip you with the latest strategies to wow your customers and give them the ultimate retail experience.
Alongside cutting edge sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers - join the discussion today to:
Hear inspirational stories from world-leading retailers, our past speakers include Shop Direct, Missguided, Coca-Cola and more!
Stay competitive and stay ahead by examining the latest CX technology innovations and disruptors
Truly revolutionise your in-store and online experience to ensure you delight your customers in a crowded environment
“An interesting mix of insights from retailers and service providers in the area of customer centricity and a great opportunity to network”
“The Exchange has been a fascinating insight into driving customers experience to a new level!”
“A fantastic opportunity to stop and step outside an insular approach to listen and understand the huge array of opportunities and innovation being created by others within the retail sector and in turn sharing and acting upon this wonderful insight received back in the day job!”
“My second time attending an Exchange event and I continue to be impressed with the host team’s ability to create an ideal environment for rich conversations, personal network expansion and access to industry leading products & services. Well Done!”
“Thought provoking and allowed me great opportunities to network and learn”
Created ahead of the Customer Experience Exchange for Retail, this exclusive report delves deep into organizations that are focused on their journey to customer excellence..
Retail in 2017 is shaping up to deliver a parade of innovative options, widgets, and new players that are designed to wow consumers...
In May 2017, the Customer Experience Exchange for Retail connected 70 C-level executives and VPs/Directors of Customer Experience...