THE UK'S PREMIER INVITATION-ONLY EVENT FOR RETAIL'S SENIOR CUSTOMER & EXPERIENCE LEADERS

Changing The Rules Of The Retail Game

A warm welcome to the 12th annual CX Retail Exchange! A platform for customer experience leaders from across the retail and ecommerce space to come together for two days of insights, discussions, and the benchmarking of new era of customer excellence.  
 
When the event launched over a decade ago, there were no self-service check-outs, QR codes were non-existent, and same-day delivery was unheard of. Fast-forward to today and e-commerce spending via social commerce is expected to reach $100bn globally, retailers are battling decreasing customer loyalty, and many are struggling to balance varied demands for instant solutions and a want for human connection. It is an exciting time for retail with innovation at every fingertip, but simultaneously a tricky water to navigate for CX leaders who are seeing resources and budgets being cut in the wake of dwindling profits and uncertain futures. With doors closing, others are opening, and we are seeing evolution on the high-street and online, both placing experience and customer at the core of their operations as the seek adaptability.
 
Join the CX Retail Exchange to be a part of the next wave of retail excellence, and to define what customer experience holds “in store” as the constantly online customer decides which brands they will engage with, how they will do so, and where they will spend their money in 2024!