The UK's leading customer experience event for senior banking, financial services and insurance executives
The Customer Experience Exchange for BFSI is an exclusive executive-level , invitation-only forum, where leaders from across the UK will meet to gain insight into the most innovative and forward-thinking companies in BFSI and to discover how to be a true leader in customer loyalty and retention.
In a hyper-competitive and evolving market that is seeing disruptors launch at a speed quicker than traditional banks can change, the Exchange is the hub for traditional, challenger and disruptor banks across the UK to unite and gain a competitive edge together.
Sound like this ticks all the boxes for your transformation project? Come and benchmark your CX strategy!
The 2019 Expert Speaker Faculty
Senior Manager, General Insurance & Protection, Supervision Division
Financial Conduct Authority
Executive Vice President, Global Customer Care
Director of Digital Products and Propositions
Group Digital Strategy and Innovation Director
Legal & General
Innovation and Solutions Lead
Customer Experience Director
Coventry Building Society
Director of Customer and Digital
Leeds Building Society
Head of Digital Product
Customer Operations & Transformation Director
Aviva UK Insurance
Head of Customer Experience
Founder and Customer Experience Rockstar
An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged.The Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups (our signature Think Tanks and BrainWeaves). The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs
Access to the Exchange is limited. Exchange delegates and sponsors are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. The CX BFSI Exchange is capped at 100 attendees, creating the optimal value of your time, peers, business meetings, and speaker events. You can expect only the cream of the crop to be in attendance.
A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The CX BFSI Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.
Who Should Attend?
Leading senior CX executives will be attending from leading companies across the UK. We qualify all attendees on job function and strategic responsibility to ensure you’re guaranteed to meet and engage with an elite group of CX professionals within the BFSI industry.
CX in BFSI Report
The time has come to put your customers at the heart of your business! This report focuses on the customer strategy of brands including; AXA Business Insurance, Direct Line Group, Metro Bank, exploring some of the key strategies these brands are using to successfully deliver a consistently positive customer experience in an increasingly complex digital world.
CX Exchange for BFSI Post Event Report 2018
In February, leading CX senior executives from the banking, financial services and insurance sectors gathered in the UK for two days of discussions, networking and benchmarking their strategies with peers across the industry.
CX Exchange for BFSI Investment Priorities 2018
Forget everything you know about CX strategies! In this research based infographic Europe’s top customer executives share the challenges and biggest investment priorities shaping their 2018 strategies in this definitive guide into customer experience in BFSI budget assignment.
Europe’s Leading Customer Experience
Event for Senior Banking, Financial Services
and Insurance Executives
C-level executives and VPs/Directors/Heads of CX and Digital Strategy
Industry Leading Speakers
Innovative Solution Providers