What's New at the CX Exchange BFSI for 2020?

Now in its 9th year, the Customer Experience Exchange for Banking, Financial Services and Insurance (BFSI) is bigger and better than ever!

Check out the key themes for the Exchange next February:

Provide personalized, trustworthy experiences in 2020 and beyond

Embrace the digital revolution with AI, self-service and emerging technologies to provide for your future customer

Create unified experiences across all channels in an omni-channel environment

Transform your company culture and brand to design winning customer experience

Craft an end-to-end customer experience by leveraging data-lead analytics

We are now in full swing of the digital revolution, and embracing new technology early may be the perfect way to impress your customers and stand out from the crowd! But as we all know digital strategies are not the only way to create personalized, seamless experiences for your existing and future customers. The Exchange will give you ample opportunity to learn from, network with, and benchmark your customer, culture and brand strategies against the top Banking, Financial Services and Insurance brands globally.

Opening Keynote Presentation and
Tech Demo:

Digital Humans are the future of engagement

Deep Dive Panel:

Fintech take over - Innovative and disruptive strategies in CX

Regulatory Presentation:

The future of protecting customers – complaint management, competition and duty of care in the UK market

Match-maker tables:

Live, eat and breathe customer

Think Tank:

Leveraging actionable insights to provide perfect intuitive personalisation

Case Study Remix:

Building the perfect business case for CX

One to One Meetings:

Meet with the solution providers are of most interest to you


Women in BFSI – hear from the women changing the BFSI industry for good

Panel Remix:

Embedding a culture of CX excellence across your entire organisation