What's New for the 2019 Exchange?

The UK's only executive-level invitation only event for CXOs and Chief Customer Officers in Banking, Financial Services and Insurance. 

Exclusive presentations from industry leaders

  • Chief Customer and Innovation Officer, AXA UK & Ireland
  • Chief Commercial Officer, Metro Bank
  • Managing Director, Digital, Aviva
  • Managing Director, Omni-channel and Customer Experience, Barclays
  • Customer and Product Director, Lloyds Banking Group (Insurance and Wealth) 
  • Head of Client Experience, HSBC (Commercial) and many more 

CX BFSI’s 1st ever stream

  • Nailing the Basics – To achieve CX excellence
  • Putting RPA and AI into Practice – To stay ahead of competition

A heavily interactive agenda with more and more networking opportunities

  • Roundtable discussions led by Lloyds Banking Group and Allied Irish Bank
  • Debate – Who wins, Humans or Machines?
  • Challenger/Disrupter Panel – What can you learn from those leading the digital revolution?

A regulatory session – Focusing on how to succeed in a strictly regulated environment