Upcoming Virtual Think Tank for CX BFSI

Are You Digitally Equipped To Meet Your Customers Needs In Drastic Times of Change?

Thursday April 30th 2020 | 1pm-2pm | 100% Online

Sponsored by Smart Communications 

The workforce has taken one giant leap into the future with the Covid-19 outbreak. Most companies will over the past couple of years have with instalments, digitally transformed their organisations to better meet customer expectations. But what happens when suddenly the premise upon which your digital foundation has been built is challenged by changing circumstances.

In this 60 minute Virtual Think Tank, step outside of your comfort zone to address how prepared you are for meeting your customer expectations in times of disruption

  • Acknowledging emerging customer pain points and challenges and drafting an effective strategy for adapting existing processes to new ways of working
  • Revisiting legacy applications and new requirements for ensuring a seamless omni-channel experience for your customers
  • Comprehending changing customer technological behaviours in times of Covid-19, and effectively matching internal systems to meet new needs through external partnerships

For further information on how to get involved, get in touch info@exchangeevents.co.uk 


Next VTTs in the series: 

  • Being Artificially Intelligent About Customer Engagement In Your Emergency Response Strategy
  • From Handshakes To Elbow Bumps: How AI and Automation Can Get You Through Times of Uncertainty To Continue To Deliver Customer Service Excellence


To get involved, email info@exchangeevents.co.uk