As customers seek to have their issues quickly resolved, how is your business adapting in these uncertain times to ensure that you are delivering a unified experience that can offer the customer a seamless journey towards service excellence. In this 60-minute Virtual Think Tank, like minded peers will explore how AI, automation and ultra-personalisation can deliver a highly memorable experience and bring efficiencies to your business despite disruptions to existing processes, including:
How customer expectations have been altered recently – what is temporary and what is permanent?
The changing nature of preferred channels amongst customers and ensuring you have the infrastructure to support these changes
Striking a perfect balance between automation and human interaction throughout the customer journey
Utilising advance AI and machine learning to build an effective strategy to respond to queries and better deliver proactive care
Building a structured, well-informed argument to secure the investment needed for modernisation of legacy communication processes
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