The KPMG Customer Practice, encompassing KPMG Nunwood has a single minded focus on defining and delivering customer experience excellence, working to solve clients’ problems and transforming their businesses to deliver better results. We are a full service customer experience provider specialising in:
- Customer Experience Strategy
- Customer Experience Measurement, Insight and Analytics
- Voice of the Customer Software
- Customer Experience Design
- Customer Journey Mapping and Transformation
- Customer-Centric Organisational Transformation
We we support end-to-end business transformation around the customer. The Customer Experience Excellence Centre, our global study of customer experience best practice, guides organisations on how to gain competitive differentiation through customer experience.