CX Exchange for Banking Financial Services & Insurance 2020 Sponsors

Diamond Sponsors

Website: http://www.stratifyd.com/

Stratifyd is a customer data analytics platform that is designed to equip business leaders worldwide with immediate actionable insights into how customers, partners and employees view their products, services and organization.  Read More

Gold Plus Sponsors

Smart Communications
Website: https://www.smartcommunications.com/

Smart Communications™ is the only independent company focused 100% on customer conversations for the enterprise, and the only cloud solution ranked as a Leader in Gartner’s Magic Quadrant for CCM. More than 300 global brands – many in the world’s most highly regulated industries – rely on Smart Communications to... Read More

Silver Plus Sponsors

Blue Prism
Website: www.blueprism.com

As the pioneer, innovator and market leader in Robotic Process Automation (RPA), Blue Prism delivers the world’s most successful Digital Workforce. The company’s software robots automate tasks while meeting the requirements of the most demanding IT environments, where security, compliance and scalability are paramount. Blue Prism provides a scalable and... Read More

Website: http://www.genesys.com/

Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships.... Read More

Website: www.helpshift.com

Helpshift is the leading next-generation digital customer service platform that enables B2C brands to scale their support while offering personalized experiences on Mobile.  Embedded in some of the largest B2C applications like Microsoft Office, Tencent, Supercell games and Xfinity Home, Helpshift powers Messaging based Customer Service on 2B+ mobile devices... Read More

Website: http://www.liveperson.com

LivePerson makes life easier for people and brands everywhere through a trusted conversational AI. Over 18,000 businesses, including leading brands like HSBC, Lloyds Bank, Santander, RBS and GM Financial, use our conversational AI solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship – a... Read More

Website: www.gomoxie.com

Moxie is the leader in guided commerce, changing the way brands interact with their customers. Moxie’s digital platform anticipates what customers need and guides them through the online journey with proactive, useful snippets of information—without the need for human assistance..  More than 600 of the world’s leading brands in financial... Read More

Website: http://www.quadient.com

Thanks to super-brands like Apple, Google, and Amazon, consumer expectations are higher than ever before. Today’s customers demand personalized, relevant communications that are available in real-time and accessible through the channel of their choice.But for highly regulated industries such as insurance and financial services, digital transformation presents a number of... Read More

Website: synthetix.com

Synthetix Self-Service Cloud is a web portal providing answers to your customers' questions 24/7, using an AI-powered, super-accurate knowledge-base to reduce inbound emails and calls, optimizing agent productivity and providing a cost-effective way to automate customer service, sales and support. Read More

Upland Rant & Rave
Website: uplandsoftware.com/rantandrave

Rant & Rave provides customer engagement solutions with a difference. Created with the belief that fundamentally brands and consumers want the same thing – to deliver and receive great service – half of the FTSE rely on the Rant & Rave Platform to proactively communicate with and gather fast feedback... Read More

Silver Sponsors

Website: www.247.ai

Redefining Customer Acquisition and Engagement[24]7.ai is redefining the way companies interact with consumers. We help businesses attract and retain customers, and make it possible to create a personalized, predictive and effortless customer experience. Read More

Website: www.8x8.com

8x8 helps businesses transform their customer and employee experience. With one intelligent cloud-based platform for voice, video, collaboration and contact centre solutions, your organisation can communicate faster and smarter to exceed expectations. 8x8’s hosted unified communications and contact centre solution allow you to quickly, easily and safely migrate telephony systems... Read More

Website: https://www.axway.com/en/platform/amplify

Axway’s software and expertise give heritage IT infrastructure new life, helping more than 11,000 customers build on what they already have to invent brilliant digital journeys, add new business capabilities, and drive growth ambitions. With the future-proof AMPLIFY™ platform, they are fueling continuous innovation and enhancing the customer experience faster... Read More

Website: www.backbase.com

Backbase’s Digital-First Banking Platform powers seamless customer experiences, unifying data and functionality from core banking systems and innovative fintech partners. We believe it is vital that banks evolve and maintain superior digital experiences in order to retain privileged control of the customer relationship, drive efficiency, stave off new competition and... Read More

Website: www.brytercx.com

With BryterCX, formerly ClickFox, organizations achieve significant ROI while creating better customer experience. BryterCX Journey Management Suite transforms omnichannel event data into a clear map of customer behaviors and journeys. Companies can monitor and measure their true customer journeys against key benchmarks to identify friction and quickly remediate issues to... Read More

Website: www.capita.com

Capita is a consulting, digital services and software business, delivering innovative solutions and simplifying the connections between businesses and customers, governments and citizens. We’re made up of six divisions: Software, People Solutions, Customer Management, Government Services, Technology Solutions and Specialist Services. Read More

Content Guru
Website: www.contentguru.com/product/storm/

Content Guru makes engagement easy. A global leader in cloud communications solutions, we deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the multi-award-winning storm® platform. Europe’s largest Customer Engagement and Experience platform, storm, brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all... Read More

Website: contentsquare.com

With your current analytics solution you'll know who is coming to your site and where they go, but can you understand why? With Contentsquare, the behavioural UX insight platform, digital teams can analyse all visitor data, across any device, date range and web page. This is all without the need... Read More

Website: www.idomoo.com

We empower our clients to deliver unparalleled customer engagement and experience at scale using our personalised video platform. Our Personalised Video as a Service platform (PVaaS™) drives 1 to 1 communication through the power video, combined with the relevance of personalisation and data. With the ability render millions of personalised... Read More

Website: http://www.intradiem.com

Intradiem arms contact centers with a real-time solution that streamlines operations and builds a solid foundation in a complex environment. The advanced automation platform creates significant and rapid cost reduction and agent performance benefits. Over 230,000 contact center employees use Intradiem’s solution daily. Read More

Website: www.nunwood.com

The KPMG Customer Practice, encompassing KPMG Nunwood has a single minded focus on defining and delivering customer experience excellence, working to solve clients’ problems and transforming their businesses to deliver better results. We are a full service customer experience provider specialising in: Customer Experience Strategy Customer Experience Measurement, Insight and... Read More

Website: www.medallia.com

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experiences for customers and employees. Medallia works with leading BFSI organisations around the world, to help orchestrate every customer, employee, and agent journey.... Read More

NICE Satmetrix
Website: www.satmetrix.com

NICE Satmetrix is the leading global provider of customer experience management software for companies who know that customer experience drives success. Turn to us for software that helps you drive customer loyalty, satisfaction, and business results using a customer-journey focused approach. Our solution reveals a complete picture of the customer... Read More

Website: www.servicenow.com

ServiceNow gives you the power to make work, work better. So employees work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it. Getting simple stuff completed at work can be easy, and getting complex multi step... Read More

Website: www.twilio.com

Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and... Read More

Website: www.unblu.com

Unblu solutions empower financial institutions to make every online conversation meaningful and profitable. By using Unblu, financial institutions increase online conversions, deliver better and more efficient customer experiences, and build successful business relationships. Some of the features you will find in the Unblu suite are:Conversational Interfaces you can implement on... Read More

Bronze Sponsors

Bold360 by LogMeIn
Website: https://www.bold360.com/solutions/bold360-suite

Bold360 brings the best of AI chatbots and human support together so your customers and employees get what they need the first time, every time. Deliver exceptional experiences and solve problems faster with Bold360. Read More

Website: www.clarabridge.com

Clarabridge helps the world’s leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered text and speech analytics, the Clarabridge experience management platform enables brands to extract actionable insights from every customer interaction in order to grow sales, ensure compliance and increase operational efficiency. Read More

Website: https://nucoro.com/solutions

Nucoro is the digital investment and savings platform delivering enterprise solutions for banks, insurance firms, asset managers and other institutional clients. With our help, firms can quickly launch next-generation savings and investment propositions, gain the agility of a fintech and innovate at eye-level with digital competitors.The Nucoro platform empowers firms... Read More

Red Box
Website: https://www.redboxvoice.com/campaigns/customer-and-employee-experience

Red Box is the most open and connected platform for voice, empowering organisations to capture, secure and unlock the value of inherently rich voice data sets from conversations taking place across your enterprise. With resilient capture of high quality audio and metadata from 55+ UC and telephony systems, and accurate... Read More

Website: www.talkdesk.com

Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises... Read More

Upland RightAnswers
Website: www.uplandsoftware.com

Upland Enterprise Knowledge Management (KM) solutions are a unique combination of software, knowledge automation, KM expertise, and services specifically designed to help enterprise organizations optimize key business processes. RightAnswers, Upland’s KCS® Verified knowledge management platform, drives efficient support organizations and delivers knowledge from throughout your enterprise to your users by... Read More

Roundtable Sponsor

Website: www.brandwatch.com

The pioneering digital consumer intelligence platform helping 2,200 of the world’s most admired brands and agencies win the attention and loyalty of the modern customer. Brandwatch empowers businesses of any size and industry (including some of the UK's "big five" banks, global financial services, Unilever, Walmart, and Microsoft) to bring... Read More