CX Exchange for Banking Financial Services & Insurance 2019 Sponsors

Silver Sponsors

Website: http://www.quadient.com

Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization... Read More

Past Sponsors

Website: www.aptean.com/respond

In a world of generic enterprise software, Aptean provides targeted customer experience solutions that deliver more results instead of more workarounds. Respond, Aptean’s market-leading case management platform supports every role in your customer experience team – from front-line agents and case managers to team leaders and executives. Through configurable, process-driven... Read More

Blue Prism
Website: http://www.blueprism.com

In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA supported by... Read More

Blue Sky
Website: www.blue-sky.co.uk

We are experts in people change to drive improved business outcomes. We work with organisations who are looking for Sales, Service, and Digital or Agile transformation to shift culture and build solutions based on experience, expertise, thought leadership, psychology and neuroscience. At the core of what we do is The... Read More

Website: https://catapult.cx/

Catapult is your partner to modernise IT and enhance your customer experience. We bridge the gap between business & IT, empowering your teams to deliver digital transformation and change. We get to know your business to find better ways of working, helping to improve productivity and enhance the customer experience. By... Read More

Content Guru
Website: www.contentguru.com

Content Guru is a multi-award-winning cloud contact centre and customer engagement technology provider, operating across three core regions – Europe, North America and Asia-Pac. Its cloud communications platform, storm®, is identified by leading analysts of one of the world’s premier contact centre solutions, combining unrivalled scalability, fully-blended, omni-channel contact processing... Read More

Website: https://www.contentsquare.com/finance-and-insurance

With your current analytics solution you'll know who is coming to your site and where they go, but can you understand why? With ContentSquare, the behavioural UX insight platform, digital teams can analyse all visitor data, across any device, date range and web page. All without the need for a... Read More

Website: http://www.firstsource.com

Helping clients deliver great customer experiences…We act as a trusted business partner to our clients, with a focus on delivering real value through our customer experience management solutions and expertise in diverse industry sectors, but primarily, Banking, Financial Services and Insurance.We challenge briefs and ask the questions others won’t, working... Read More

Website: www.genesys.com/uk

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best... Read More

IBM Watson
Website: https://www.ibm.com/watson/

Watson Marketing gives marketing professionals the power to uncover new levels of actionable insights, deliver meaningful and personalised experiences that customers want and value, and discover innovative ideas that provide a competitive edge. Only Watson Marketing combines business and marketing expertise with industry-leading solutions embedded with AI capabilities.  Read More

Website: www.idomoo.com

Idomoo combines the impact of video with the relevance of personalisation to create the most engaging and impactful communication medium available today – Personalised Video.Idomoo’s Personalised Video solutions make use of any available customer data in order to engage customers in real time. Personalised Videos can enhance existing CRM efforts... Read More

Website: https://imimobile.com/

IMImobile is a cloud communications software and solutions provider that enables companies to use mobile and digital technologies to improve and automate customer experience and engagement.   IMImobile’s cloud software platform manages over 42 billion messages and 44 billion commerce transactions a year across the world. Organisations that trust us... Read More

Website: http://www.inmoment.com/products/

InMoment™, the leader in customer experience (CX) intelligence, arms enterprises with timely insights to fuel high-value action and relationships with both customers and employees. The company’s industry-leading Customer Feedback Management platform, the CX Intelligence Cloud™, powers a full suite of Voice of Customer (VoC), Voice of Employee (VoE) and Employee... Read More

Website: http://www.intradiem.com

Intradiem pioneered and is the market leader in Contact Centre Robotic Process Automation. The company’s patented real-time platform automates management processes and delivers tens of millions in annual agent cost savings to companies in a range of industries including financial services, telecommunications and insurance. Intradiem counts many of the world’s... Read More

Website: http://www.kpmg.com

KPMG is one of the few firms in the world that can envision and implement integrated, large-scale, global transformations both for the HR function and also in combination with other critical functions, such as finance, IT, shared services and customer care. We provide services to help your business embrace change... Read More

Website: http://www.liveperson.com

LivePerson is the leading provider of intelligent, online engagement solutions, enabling the world’s top brands to deliver a personalised user experience by proactively engaging visitors with real-time solutions for chat, voice and content. LivePerson's solutions create meaningful, real-time connections by engaging the right customer, at the right time, through the right... Read More

Website: http://www.luminoso.com

Luminoso’s leading natural language understanding software applies machine learning to analyze text-based data from any industry in real-time. Companies use the insights that Luminoso’s solutions uncover to streamline their contact center processes, monitor brand perception, and optimize the customer experience. Luminoso’s software can be deployed on AWS or via an... Read More

Website: http://www.medallia.com/

Think about the last interaction you had with a company. Was it a good one? Could it have been better? These questions sound obvious, but not to businesses. Most organizations don't know whether your experience with them was good or bad — and how they could improve it in the... Read More

Website: www.messagepoint.com

Messagepoint is a SaaS-based Customer Communications Management (CCM) solution that enables organizations to enhance customer experiences with optimized communications. Our customers include industry leading banks, financial services organizations, and insurers that leverage Messagepoint’s intelligent content management capabilities to create more timely, relevant, compliant and highly-personalized customer-facing communications, across print and... Read More

Website: www.gomoxie.com

Moxie is the leader in guided commerce, changing the way brands interact with their customers. Moxie’s digital platform anticipates what customers need and guides them through the online journey with proactive, useful snippets of information—without the need for human assistance..  More than 600 of the world’s leading brands in financial services,... Read More

Retro Rabbit
Website: http://retrorabbit.co.za/

Unconventional? Perhaps. Original? Undoubtedly. Ingenious? Well, our clients seem to think so. Whether you're a startup or a corporate, as long as your problem can be solved with technology, we'll help you do it, with software development, digital graphic design, rapid prototyping, agile practice and a whole bag of other... Read More

Service Now
Website: www.servicenow.com

ServiceNow making the world of work, work better for people. Getting simple stuff completed at work can be easy, and getting complex multi‑step tasks accomplished can be painless. Our applications automate, predict, digitize and optimize business processes and tasks, across IT, Customer Service, Security Operations, Human Resources and more, creating... Read More

Smart Communications
Website: https://www.smartcommunications.com/

Smart Communications™ is the only independent company focused 100% on customer conversations for the enterprise, and the only cloud solution ranked as a Leader in Gartner’s Magic Quadrant for CCM. More than 300 global brands – many in the world’s most highly regulated industries – rely on Smart Communications to... Read More

Website: http://www.stratifyd.com/

Stratifyd is a customer data analytics platform that is designed to equip business leaders worldwide with immediate actionable insights into how customers, partners and employees view their products, services and organization.  Read More

Website: http://tealium.com/

Tealium revolutionizes today’s digital businesses with a universal approach to managing the ever-increasing flows of customer data - spanning web, mobile, offline and IoT. With the power to unify customer data from a single source of truth, combined with a turnkey integration ecosystem supporting more than 1,000 vendors and technologies,... Read More

Website: http://www.transversal.com

Global Finance organisations are deploying Transversal’s Knowledge Automation solutions to drive large scale business transformation, right across the enterprise. The deployment of knowledge invigorates contact centres, websites and employee engagement. Transformation projects are ROI focused and use knowledge to drive operational efficiencies and often millions of pounds worth of benefit.We... Read More

Website: http://www.ttec.com/emea/what-we-do

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands. The Company delivers outcome-based contact centre outsourcing solutions through TTEC Engage which operates and manages frontline and... Read More

Website: www.unblu.com

Unblu solutions empower financial institutions to make every online conversation meaningful and profitable. By using Unblu, financial institutions increase online conversions, deliver better and more efficient customer experiences, and build successful business relationships. With over 120 implementations in the financial industry worldwide, institutions such as UBS, Barclays, Prudential, BNP Paribas,... Read More

Vision Blue
Website: www.visionbluesolutions.co.uk

Vision Blue are a customer-focused provider of compliant and efficient software solutions for all stages of the Debt Cycle. Vision Blue have worked hard on a product that makes use of the benefits presented by the Open Banking initiative.My Money Options (MMO) is the all-in-one customer money management platform. Using... Read More

Website: www.zendesk.com/

Customer expectations are changing and they keep rising… and rising… and rising.  Join Oliver Nono to hear his thoughts on why these expectations are rising and how businesses are struggling to keep up.  He'll also discuss what you need to do to meet these expectations to keep up with customers’... Read More