Director of Digital Products and Propositions Barclays
Laura Joseph is Director of Digital Products and Propositions at
Barclays, where she is leading the development of a transformational customer
experience for Barclaycard customers across the Online and Mobile banking
environments, and spear-heading the multi-channel customer engagement
Laura is passionate about the power of insight and personalisation to
connect to customers and drive meaningful engagement across digital channels,
and a firm believer in the potential for great customer experience to
differentiate services in commoditised markets.
Previous to joining Barclays, Laura spent 17 years in the telecoms
sector developing a variety of innovative and disruptive technologies,
including Broadband, IP Voice and SaaS products for consumer, business and
wholesale markets. She has a Masters in Classics from St John’s
College, Oxford and a M.Sc. in Computer Science from Liverpool University, and
has found them of equal value in her career to date. In her free time,
Laura is a regular speaker and coach for the St John’s College, Oxford Female
Leadership programme, chairs the ONLS STEM committee and a trustee of the
Kessler Foundation. A born-and-bred Londoner, Laura has 3 children, 1
husband and a Cockapoo puppy, recently took up horse-riding and loves good
Check out the incredible speaker line-up to see who will be joining Laura.
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