Caroline Wells is an award-winning Customer Insight professional with over 20 years of transformational leadership in financial services.
Having held a senior position at the Financial Ombudsman Service, Caroline has a deep-rooted knowledge of customer experience, diversity legislation, outreach and complaints handling.
Along with a recent appointment as Commissioner to Energy UK’s Consumer Vulnerability Commission, Caroline is an Advisory Board Member to the Money and Mental Health Policy Institute, Independent Advisor to the Kent Police and Crime Commissioner, Accessibility and Consumer Vulnerability Expert at the Money Advice Trust, and Advisor working with The National Centre for Diversity.
In 2017, driven by a desire to help businesses constructively to improve their levels of accessibility, Caroline co-founded MeIncluded -a disabled access review website – where consumers share their accessibility experiences.
Caroline is a member of several professional bodies including, Institute of Customer Services and Chartered Institute of Public Relations.