Video

CX BFSI Exchange 2020 | Bob Cliff, MD Virtual Channels, Barclays UK

Plenary Presentation from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance delivered by MD Virtual Channels from Barclays UK.

CX BFSI Exchange 2020 | Closing Panel Session Day Two

Panel Discussion from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance delivered by Close Brothers, Danske Bank and iGO4.

CX BFSI Exchange 2020 | Derek Wang, CEO, Stratifyd

Plenary Presentation from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance delivered by Stratifyd's Chief Executive Officer.

CX BFSI Exchange 2020 | Moxie Think Tank

Think Tank: Paving the Way for Digital Success at PTSB

Jeremy Curtin, Head of Digital User Experience, PTSB

Session hosted by Moxie

CX BFSI 2020 | Lance Gruner, EVP Global Customer Care, MasterCard

Keynote Plenary Presentation: From Party Crasher to Honored Guest: Becoming the Customer-Centric Champion of Your Organisation Needs

CX Exchange BFSI 2020 | Senior Director, Partner Solutions, Blue Prism

Plenary Presentation from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance on 'Intelligent Automation And The Potential Of A Wider Ecosystem', delivered by Blue Prism's Senior Director of Partner Solutions, Michael Christoforou.

CX Exchange BFSI 2020 | Associate Director, CX Strategy, comparethemarket.com

Plenary Presentation from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance on 'The Behind The Scenes Story Of A 6 Million Downloads App', delivered the comparethemarket.com's Associate Director of CX Strategy, Neil Dodd.

CX Exchange BFSI 2020 | Chief Customer Officer, Smart Communications

Plenary Presentation from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance on 'Transforming Customer Communications Into Engaging Two-Way Conversations', delivered by Smart Communications' Chief Customer Officer, Neil Greathead.

CX Exchange BFSI 2020 | Panel - Barclays, WU, Nucoro, CXellence

Panel Discussion from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance on 'Exploring The Impact Of Fintechs On Traditional Financial Services To Effectively Navigate Disruption'.

CX Exchange BFSI 2020 | Panel - Coventry Building Society, Monzo, Nutmeg, Virgin, CXellence

Panel Discussion from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance on 'Pleasing Everyone: Assessing How Far Automation Can Take You In A World Where People Expect Face-To-Face Contact'.

CX Exchange BFSI 2020 | Panel - HSBC, Zurich, Hiscox, CXellence

Panel Discussion from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance on 'Make Or Break: Correctly Predicting The Next Big Game Changer That Will Deliver Customer Excellence To Your Organisation'.

CX Exchange BFSI 2020 | Digital Lead, Genesys

Plenary Presentation from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance on 'Customer Experience ‘Bots and AI – Are You Skating On Thin Ice?', delivered by Genesys' Digital Lead, Richard McCrossan.

CX Exchange BFSI 2020 | Enterprise Solutions, LivePerson

Plenary Presentation from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance on 'The Conversational Customer Journey: Serving Customers Through Personalised AI-Powered Messaging'.

CX Exchange BFSI 2020 | Former CX Director, Bank of Ireland

Plenary Presentation from the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance on 'Caring For An Aging Population: Exploring How Data Can Change Our Future Lives'.

CX Exchange BFSI 2020 | Elin Sjursen, Senior Design Strategy Director, VISA

An exclusive interview onsite at the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance with Elin Sjursen, Senior Design Strategy Director, VISA.

CX Exchange BFSI 2020 | Ian Hunt, Chief Customer Officer, Close Brothers

An exclusive interview onsite at the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance with Ian Hunt, Chief Customer Officer, Close Brothers.

CX Exchange BFSI 2020 | Julian Sawyer, Managing Director, Europe, Gemini

An exclusive interview onsite at the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance with Julian Sawyer, Managing Director, Europe, Gemini.

CX Exchange BFSI 2020 | Nick Edwards, Retail Service and Digital Service Director, Lloyds Bank

An exclusive interview onsite at the 2020 Customer Experience Exchange for Banking, Financial Services & Insurance with Nick Edwards, Retail Service and Digital Service Director, Lloyds Bank.