LivePerson: Conversational AI for Insurance Providers

LivePerson: Conversational AI for Insurance Providers

For several years now, digital-first upstarts and intermediaries have formed bonds with new generations of customers through simpler experiences on preferred channels, eating into the margins of traditional insurance providers. The COVID-19 pandemic has only accelerated the demand for evolution within this industry.

In this LivePerson expert guide, we’ll explore the concept of a conversational insurance provider: how changed customer behaviours amid the pandemic have influenced the shift toward conversational, and the ways in which messaging powered by Conversational AI will create the efficient and personalised experiences your customers demand, at scale.

While many insurers are still bogged down in manual processes with subpar experiences for the policyholder, innovative brands are realising the benefits of automation and AI delivered through more contemporary interaction channels like messaging. From claims to customer acquisition, read how messaging and Conversational AI can enhance customer experience, lower cost of service, and boost profitability — quickly and securely.

For several years now, digital-first upstarts and intermediaries have formed bonds with new generations of customers through simpler experiences on preferred channels, eating into the margins of traditional insurance providers. The COVID-19 pandemic has only accelerated the demand for evolution within this industry.

In this LivePerson expert guide, we’ll explore the concept of a conversational insurance provider: how changed customer behaviours amid the pandemic have influenced the shift toward conversational, and the ways in which messaging powered by Conversational AI will create the efficient and personalised experiences your customers demand, at scale.

While many insurers are still bogged down in manual processes with subpar experiences for the policyholder, innovative brands are realising the benefits of automation and AI delivered through more contemporary interaction channels like messaging. From claims to customer acquisition, read how messaging and Conversational AI can enhance customer experience, lower cost of service, and boost profitability — quickly and securely.


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