The Customer Experience Exchange for BFSI is an exclusive executive-level, invitation-only forum, where leaders from across the UK will meet to gain an insight into the most innovative and forward-thinking companies in BFSI and to discover how to be a true leader in customer loyalty and retention.

In a hyper-competitive and evolving market that is seeing disruptors launch at a speed quicker than traditional banks can change, the Exchange is the hub for traditional, challenger and disruptor banks across the UK to unite and gain a competitive edge together.
Sound like this ticks all the boxes for your transformation project? Come and benchmark your CX strategy!

Past Speakers Include:


Why Exchange?

An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged. The Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups (our signature Think Tanks and BrainWeaves). The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs.


Access to the Exchange is limited. The CX BFSI Exchange is capped at 100 attendees, creating the optimal value of your time. You can expect only the cream of the crop to be in attendance.


A unique peer-to-peer environment: the CX BFSI Exchange brings together a unique group of the most active contact centre executives in the world today.


An environment that sparks inspiration as you make connections with the most innovative and cutting edge executives and solution providers in the industry today.

Europe’s Leading Customer Experience
Event for Senior Banking, Financial Services
and Insurance Executives

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Senior Executives of CX and Digital Strategy

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Industry Leading Speakers

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Innovative Solution Providers

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Secure Your Place At The Exchange

If you are interested in attending contact our Audience Development Team!

Industry Leading Content

Get Your Customer To Fall In Love With You: Monzo

Customer loyalty is one thing, but brand advocacy is another. Learn from a titan of CX within Banking - Director of Customer Operations at Monzo on how to further improve your customer experience strategy. In turn, learn the secret behind getting your customer to fall in love with you.

How VoC Data Has Won NPS Boosts: Zurich Insurance

CX Network spoke to Clairy Moraitou, Global Head of Customer Insights and Analytics and Monika Schulze, Global Head of Customer and Digital Experience at Zurich Insurance, to discover how the insurance brand is using customer insights to accelerate and personalise experiences.

My CX Strategy:

MasterCard, AXA, iGO4, Virgin, ING

Hear from current and previous experts over the years, including:
  • EVP Global, Mastercard
  • Head of Operations, AXA
  • Chief Customer Officer, iGO4
  • Group People & Culture Director, Virgin
  • VP Internet Channels, ING Bank

Contact Us

If you would like more information on the Customer Experience Exchange for Banking, Financial Services & Insurance, get in touch with us on or call +44 (0) 207 368 9484.