is the Client Success Effectiveness manager within the Commercial Payments
group at KeyBank. She is leading a newly formed organization focused on
transforming the client success experience for KeyBank’s Commercial Payments
clients. She is doing this by designing and implementing next generation
capabilities for onboarding and servicing teams informed by a newly developed,
comprehensive, end-to-end feedback loop along with an advanced continuous
improvement discipline. Prior to joining KeyBank in 2018, Era was at PNC Bank
for 18 years, where she most recently drove the strategy to significantly
advance the client experience for 2.2 million consumer and small business
credit card clients. Prior to that, she held various roles at PNC in
Residential Real Estate credit risk data management, Home Equity portfolio
management, Small Business Deposit product management, and Retail sales
incentive program development and execution. Era is passionate about building
solutions that are client focused, user-friendly, and innovative. Era resides
in Cleveland with her family.
Check out the incredible speaker line-up to see who will be joining Era.
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