Presentations

Lawrence Hodgson and Gordon Sexton, Genesys

Lawrence Hodgson and Gordon Sexton, Genesys

In this presentation, Lawrence Hodgson and Gordon Sexton of Genesys explore how blending automation with AI and the human touch  can deliver the most efficient and ideal customer experience.

Brandon Sailors, Executive Director, Head Of Financial Services, CSG

Brandon Sailors, Executive Director, Head Of Financial Services, CSG

This presentation demonstrates why true digital transformation requires a balance between technologies, such as AI and Chat Bots, and a seamless, personal Customer Service Agent experience.
Donna Peeples, CCO, Pypestream - Opening Remarks Day 1 of CX BFSI USA 2018

Donna Peeples, CCO, Pypestream - Opening Remarks Day 1 of CX BFSI USA 2018

Donna Peeples, Chief Customer Officer of Pypestream, opens up CX BFSI USA 2018; going through the key points that were covered across the two day event.
Donna Peeples, CCO, Pypestream - Opening Remarks Day 2 of CX BFSI USA 2018

Donna Peeples, CCO, Pypestream - Opening Remarks Day 2 of CX BFSI USA 2018

Donna Peeples, Chief Customer Officer of Pypestream, opens up the second day of CX BFSI USA 2018 and outlines what topics will be explored during the event.