Evolving from Customer Communications to SMARTER Conversations

Evolving from Customer Communications to SMARTER Conversations


62% of consumers say that they are likely to switch vendors if their communications expectations aren’t met.

Digital disruption has changed the game for the insurance industry. Member loyalty is the key to success, and the role effective communications plays in an overall positive member experience can’t be overstated. It is critical for insurance providers to begin to deliver SMARTER conversations.

Use our eBook to learn how you can start engaging in two-way conversations that go beyond distributing required documents and instead deliver exceptional experiences.



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