BFSI Investments: The CX Report

BFSI Investments: The CX Report

North America’s top Customer Experience executives within the Banking, Financial Services and Insurance industries have shared the challenges and investment areas that are shaping their 2018 strategies in this definitive guide into CX budget assignment. The proliferation of new technologies and the ever-changing nature of customer interaction make for a fresh myriad of challenges for those ultimately responsible for these strategies.

So which challenges are keeping executives awake at night? And which services and solutions are they prioritizing with 2018 just around the corner? This in-depth research seeks to outline these critical questions and help better understand marketing spend.


This report has been created with insight from senior executives who are attending the Customer Experience Exchange BFSI, to meet with providers in an one-on-one setting, who can hopefully help them resolve their biggest challenges. Featuring a full analysis of the most critical challenges facing those responsible for the CX / UX functions and offering insight into which solutions and services look set to top investment in 2018. You will also see a full industry breakdown as well as full financial breakdown of the executives who took part in this research and much, much more.

So how are BFSI organizations coping with the changing consumer expectations? And which challenges are they most worried about as we move into 2018? Simply download to find out!

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