Speakers

The 2021 speaker faculty is filled with CX leaders from the Banking, Financial Services & Insurance industries. Take advantage of their expertise through plenary presentations, panel discussions and roundtables. 

If you would like to be considered as a speaker for the 2021 Exchange, please contact: info@exchangeevents.co.uk.

2021 Chair


Duncan Spanner
Duncan Spanner
Managing Director
Quadient

2021 Speakers


Conny Kalcher
Conny Kalcher
Chief Customer Officer
Zurich Insurance Company
Neil Greathead
Neil Greathead
Chief Customer Officer
Smart Communications
Noel Lyons
Noel Lyons
Chief Design Officer
Barclays
Mark Evans
Mark Evans
Managing Director Marketing & Digital
Direct Line Group
Andy Kingston
Andy Kingston
Head of Offshore and Conversational Banking
HSBC
Tomas Sallies
Tomas Sallies
Head of Customer Experience
Curve
Alison Jaap
Alison Jaap
Customer Director
First Direct
Yvonne Akinwande
Yvonne Akinwande
Motor Direct Promotions & Proposition, BAME Strand Lead, Neuro-Diversity Strand Support
Direct Line Group
Eloise Boezak
Eloise Boezak
Head of Customer Experience
African Bank
Laura Humphry
Laura Humphry
Customer Onboarding Process Owner
Handelsbanken
Tolga Kulahcigil
Tolga Kulahcigil
Head of Customer Experience
Handelsbanken
Annette Hickey
Annette Hickey
VP EMEA Customer Solutions
PayPal
Tim Hawley
Tim Hawley
Director Customer Vulnerability
Capital One
Michael Spiteri
Michael Spiteri
Group COO for Digital, Data and Development
HSBC Retail Banking and Wealth Management
Ben Terrill
Ben Terrill
Director of Customer Experience
Brex
Mike Flood
Mike Flood
Regional Practice Director
Signavio
Janice Le
Janice Le
Chief Market and Product Officer
Helpshift
Andrew Stevens
Andrew Stevens
Principal, Banking and Financial Services
Quadient
Bruce Mazza
Bruce Mazza
VP Global Technology Alliances
Blue Prism
Cory Haynes
Cory Haynes
Vice President, Financial Services
Talkdesk
Ian Ashby
Ian Ashby
Principal Strategist EMEA for Customer Service
ServiceNow
Richard Wall
Richard Wall
EMEA Financial Services
ServiceNow
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