Customer experience doesn’t stop at the door of your customer service organization. Delivering a memorable experience spans teams across the organization, connecting customers and front-line agents to the middle and back offices. Siloed teams and systems increase contact volumes and lengthen resolution times. This degrades not only the customer experience but employee experience as well, resulting in lost revenue and increased cost.

Hear from our esteemed speakers, Matt and Tomer, as they discuss:

• How a poor customer experience impacts the business.
• The importance of going beyond customer engagement to provide a positive customer experience.
• The steps organizations need to take to ensure they are connecting people and systems efficiently and effectively to provide a positive experience

Ondemand link : https://event.on24.com/wcc/r/3173811/6375BF5BB8886C8A22F75D1E1D8479AA