Customer Contact Week Digital ANZ 2021
25 - 27 May, 2021
| Free Online Event |AEST
Matt Porta
Director, Customer Experience Solution Consulting ServiceNowMatt has more than 20 years experience helping organisations across Asia Pacific transform the way they engage their customers to drive success. As a passionate Customer Experience specialist, Matt has deep expertise across the FMCG/Consumer Product and High Tech Industries, working with organisations of various sizes from small and medium-sized businesses through to global enterprises. Matt is known for collaborating with his clients to help them find new and innovative ways to delight and surprise their customers, as well as drive incredible employee experiences.
Day One - 25 May 2021
1:30 PM Boost Customer and Agent Experiences with Connected End to End Service
Customer experience doesn’t stop at the door of your customer service organization. Delivering a memorable experience spans teams across the organization, connecting customers and front-line agents to the middle and back offices. Siloed teams and systems increase contact volumes and lengthen resolution times. This degrades not only the customer experience but employee experience as well, resulting in lost revenue and increased cost.
Hear from our esteemed speakers, Matt and Tomer, as they discuss:
- How a poor customer experience impacts the business.
- The importance of going beyond customer engagement to provide a positive customer experience.
- The steps organizations need to take to ensure they are connecting people and systems efficiently and effectively to provide a positive experience
Ondemand link : https://event.on24.com/wcc/r/3173811/6375BF5BB8886C8A22F75D1E1D8479AA
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