Customer Contact Week Digital ANZ 2021
25 - 27 May, 2021
| Free Online Event |AEST
Christian Szilagyi
Country Manager, ANZ CalabrioChristian has Digital, CX and Contact Centre experience spanning over 25 years. The journey has traversed software development, consulting, sales, executive stakeholder engagement and more recently taking over the reins of a fast growing nation-wide business for Calabrio. Outside of work, Christian is former national salsa champion (having met his wife on the dance floor) as well also a keen investor in blockchain start-up businesses & cryptocurrencies.
Day Three - 27 May 2021
11:30 AM Remembering the Human Element: Modern Strategies for Existing Channels Affected by Self-Service Programs
When implementing self-service strategies, the focus often shifts exclusively to the new systems and processes. But we can’t forget the core of your contact centre: the human element. What impact does self-service have on your existing channels and staff? In this session, join Christian Szilagyi of Calabrio as we explore modern strategies for empowering staff in existing channels to self-optimise and accelerate the self-service program, too.
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